It is unfortunate, but these days fraud that leverages technology is common. It could be a simple call and/or malware installed accidently. Regardless of how it gets into your system many times it’s tough to remove.
You might see a pop-up window: “We’ve detect that your PC has problems…let us help you fix it.” These types of deceiving advertisements are common for programs that offer “free scans” and claim to speed up your computer. You might get lured to at website with pop-up ads or web searches. Or you may be provided with a 1-800 number to call. Everything may seem to be legitimate, but it can be part of their plan to sell you software or support services that you do not need.
It is also common to receive an unsolicited call from someone claiming to be from Microsoft support. They may claim to be giving you courtesy call to report that they have detected errors on your system and offer assistance. Spend 10 minutes with the person on the phone and you might find yourself with an unknown individual connected to your computer installing software from suspect sources–perhaps planting malware on your system or software that silently collects data.
The goal for most of these deceptive tactics is to collect money and appear to apply a fix to your computer. The reality of the situation is your computer is probably fine and you are going to be charged for software and services that you don’t need. In fact the software or service could be slowing down your workstation, or worse yet infecting your computer with malicious software to make future criminal activities easier to perpetrate.
If you are having problems with your PC, reach out to your IT support department or vendor for assistance. Our general recommendation is to never install software that you did not go looking for. Be suspicious of any unsolicited call you receive unless you have an established relationship with a company to monitor your systems.
Contact us to start taking a proactive approach to keeping your system running well and properly maintained. Our managed services can help prevent some of these security hazards by keeping your systems up-to-date with the security patches from Microsoft, Adobe, Mozilla, etc. We also include licenses for anti-virus and anti-malware software that gets regularly updated and monitored so you rest well knowing that your system is being taken care of!
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