Crexendo Cloud Solution

Crexendo Cloud – Crexendo is a cloud communications solution that complements our complete IT, MSP, Cabling, and Communications offerings.

• Get Us Engaged so You Can Focus on Your Business
  • We’ll work with you to select a plan that works for your business
  • You can install the phones, or our team of professionals can perform the network setup and end point installation and training for you.
• Focus on your Business
  • One integrated solution for all your business needs
  • We are here to listen and understand your needs in order to properly architect the optimal communications solution.
  • Installation, maintenance, and support are all fully managed by Crexendo, giving you more time to focus on your core business.
• Advanced Easy to use Features
  • Are you constantly on the go? Crexendo’s Find/me - Follow/me has you covered with user roles that allow users to specify the best way to reach them
  • Receive calls on your office phone, home office, or Crexendo’s Mobile Application, or ring them all at once!
  • With Voicemail-to-Email, you can be notified and listen to your voicemails from your email inbox.
  • Crexendo’s intuitive web portal gives you the ability to make changes to your phone settings on the fly from one central location.
  • Crexendo offers you all the features that your business needs with one solution at no additional cost for maintenance or service updates. It’s that easy!
  • A variety of devices to meet your needs

• Lower Total Cost of Ownership
  • Low or no up-front capital expense
  • Low monthly fees
  • No local dial tone expense
  • Free feature upgrades every 6-8 weeks
  • No maintenance fees
  • No hardware/software obsolescence
  • A reduced need for in-house IT resources
  • A fixed monthly bill-no tricks, no gimmicks
  • Free domestic long distance to the US and Canada
• Reduced Deployment and Management Costs
  • Pre-configured devices arrive “Talk Ready”, meaning your new phone system can be up and running in days, not weeks or months.
  • Crexendo’s intuitive web portal interface allows for simple set up from anywhere in the world.
  • Assign both administrative and user-level access to empower each employee to make pre-authorized changes.
  
• Go Mobile!
  • Works with your existing 4G, LTE or Wi-Fi connection, allowing you to make business calls when you want from wherever you are.
  • Separate business and pleasure by using your business outbound caller ID on your personal mobile device.
  • Traveling internationally? All calls back to the United States are FREE when using the Crex-Mo app over Wi-Fi!
• Unified Messaging
  • Never miss another message! Receive voicemails on any device or straight to your inbox.
    Plus, read voicemails with our transcription features powered by IBM Watson.
  • Voicemails Delivered to your Inbox
  • Listen to Messages Anywhere
  • Accessible from Any Location or Device
  • Perfect for Multi-Tasking and Time Saving
  • Voicemail Transcription (V-Mail converted to text) Powered by IBM Watson®

• Business Continuity
  • Crexendo intuitive web portal gives you the ability to quickly fail over calls to your cell phone or simply route calls to another location.
  • Your online portal allows you to make adjustments on-demand without having to call a third-party specialist.
  • Ability to take your business phone and plug it into any internet connection anywhere, your business won’t miss a beat.
  • Internet down? No problem! Crexendo’s phone system is still able to answer all your calls.
• Cloud Contact Center
  • Agent
    • Agent Desktop
    • Easy Login/logout (Phone or Portal)
    • Agents Availability Status
    • Multiple Queue Participation per Agent
    • Agents can monitor Queues
  • Supervisor
  • Supervisor Monitor
  • Monitor, Whisper, Barge
  • Easy Agent Configuration and Management
  • Analytics
  
• Call Recording
  • Record calls to ensure customer service quality, order tracking, training, and effectiveness.
  • Record Individuals and/or Groups
  • Record Call Center Queues
  • Flexible Storage Options
  • Permissions-Based
• SMS and Chat
  • Take advantage of secure SMS and instant messaging chat options.
  • We offer one on one and group messaging features.
  • Communication tools for the modern age
  • Completely private and secure
  • SMS conversations on One-to-one or One-to-many basis
  • Easy and flexible provisioning
• Cloud Fax
  • Cut the cord with our paperless Cloud Fax solutions that leverage email, mobile, and the web
  • Paperless Fax for Email, Mobile & Browser
  • Inbound & Outbound Faxing (permissions-based)
  • Status Updates (queued, delivered, errors)
  • Multiple Formats (PDF/TIF/DOC/XLS/TXT/JPG)
• Automatic System Upgrades
  • We consistently deliver the latest and greatest telecom features at no additional costs
  • Schedule updates occur every 6-8 weeks without any downtime to Crexendo’s customers, preventing any disruption to business productivity.
  • Crexendo’s phone system is made with our customers’ needs in mind, resulting in the most versatile and productive system money can buy.
• Security
  • The Crexendo platform is PCI and HIPPA compliant, protecting you with the utmost levels of security standards.
  • Crexendo is a registered CLEC adhering to strict FCC standards.
  • Add encryption for even greater privacy and security. With Crexendo, you can be sure your business conversations are secure!