SMS Terms & Conditions

Last updated: 2025-05-08

Our Commitment To Privacy

Fidelis, Inc ("we," "our," "us") may send SMS text messages to communicate regarding service requests, reminders for appointments, notifications about service interruptions, etc. Fidelis does not use SMS text messages for marketing purposes and respects your privacy. See our Privacy Policy for more information.

Message Cadence

Messages will be sent on an ad-hoc basis, mostly communicating about ongoing service requests. Occasionally, Fidelis may also send out service notifications for outages that may impact you or your ability to interact with our team.

Message and Data Rates

Standard message and data rates may apply if your cell phone carrier charges per message or other SMS/MMS fees.

Help Information & Opt-Out

For help with using SMS to communicate with our team, reply to any message with the keyword HELP to receive information about how to opt-out or resume messages from Fidelis./p>

To opt-out of SMS communications from Fidelis, simply reply to any message with the word STOP and you will not receive further messages from Fidelis number. Reply START to resume. Message and data rates may apply.

Terms and Conditions Updates

We may update these Terms and Conditions from time to time. If we make significant changes, we will attempt to notify you by email or through our applications. The "Last Updated" date at the top of this policy reflects the most recent changes.