Will is an experienced IT Support Engineer with a diverse background in both technology and hands-on trades. He spent 20 years as a Boat Captain and holds an Associate of Science in Computer Security and Network Technology. His certifications include A+, Network+, Security+, and Advanced Fiber Optics.

Known for his problem-solving mindset, Will is skilled in fixing everything from computers to plumbing, electrical, metalwork, woodworking, and even full house and boat systems. His ability to troubleshoot across disciplines makes him a highly valued member of the Fidelis team.

Will is also a talented musician who plays guitar, saxophone, and several other instruments. He has received numerous ribbons, medals, and certificates from his time in maritime operations and brings a deep understanding of systems, structure, and reliability to his work in IT.

What Will appreciates most about working in IT is the variety and the people. He enjoys the mix of technical challenges and personal connections, often finding meaningful moments during everyday tasks like setting up a computer or solving a late-night issue. His approach to support is rooted in empathy, teamwork, and a strong sense of humor.

Outside of work, Will enjoys disc golf, hiking, sailing, SCUBA diving, snorkeling, and traveling.

“Your team has been working non-stop and doing a great job. Kudos to Troy, Jay, and Chile for all the hard work this last week and a half. They got a lot done with the time they had while the kids were out of school on spring break. Thank you for the great work.”

Akiko
Technology Manager, Bellevue Children’s Academy