IT Services for Nonprofits
Maximize your budget and achieve your mission by partnering with Seattle's IT support specialists for nonprofits. Rely on us for secure donor data and compliance, streamlined onboarding and offboarding, reliable fundraising systems, and a friendly local help desk for your staff and volunteers.
Supporting Seattle-area nonprofits since 2008.
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(Obligation-free)
206-725-7728
>40%
Nonprofit clients
28+
Local Seattle employees
96%
First call resolution
5.4 years
Average customer tenure
8 years
Average employee tenure
2008
Founded in Seattle
Is IT making nonprofit work harder than it should be?
- Budgets stop us from investing in IT staff and infrastructure.
- Our staff and volunteers struggle to get timely IT support.
- Donor, client, member, and employee data is not well protected.
- Our staff and volunteers need IT training.
- We lack cybersecurity defenses and incident response plans.
- We need better remote work tools for our hybrid teams.
- Our outdated IT is impacting our efficiency and security.
- Onboarding and offboarding takes too long and creates security gaps.
- We worry about trusting an external provider with our sensitive data.
A partner to support the systems, people, and data behind your mission
NPOs all face a dilemma: the need for specialized IT tools and strict data security, but a limited budget, a reliance on volunteers, and a lack of in-house IT expertise.
Over the past two decades, our focus on providing technology support for NPOs has earned us the trust of many mission-driven organizations across the Seattle region. NPOs now account for over 40% of our clients — a tremendous point of pride for all of us at Fidelis
Delivering effective IT support for nonprofits that give back to our communities has become a central part of our Fidelis identity. We not only provide dedicated IT services for nonprofits, we are proud to offer NPO-specific pricing, consulting, and pro bono plans.
Click here to book a free call with experts in nonprofit IT support.
Fidelis IT services for nonprofits include
- Monthly, flat-rate, support plans so you can budget without surprises
- Setup and maintenance of your fundraising, fund accounting, and donor management software
- Microsoft 365, Google Workspace, and cloud tool training and support
- Simple and secure remote work solutions for better collaboration in the field
- Layered security for donor, client, and employee data and to keep you compliant with privacy regulations
- Streamlined onboarding and offboarding processes to manage access and security
- IT roadmap tailored to your needs, budget, and mission
Managed IT or Co-Managed IT for Nonprofits
Fidelis Managed Service Plans (FiMSPs) for nonprofits: Everything you need to run an efficient, secure NPO
Our FiMSP IT support plans for nonprofits deliver better outcomes for less money than hiring in-house IT, and there are no surprises: Your plan will be flat-rate and all-inclusive, so you can easily control costs and plan long term.
Related managed IT services for nonprofits
Nonprofit IT support in practice: A nonprofit IT success story
Fidelis by the numbers
3K+
Devices under management
25+
Local Seattle employees
96%
First call resolution
5.4years
Average customer tenure
8years
Average employee tenure
2008
Founded in Seattle
Are Fidelis IT services for nonprofits a fit?
- We’ll be a great fit if:
- Your nonprofit has between 5 and 150 people and has grown beyond what your current IT can manage.
- Decisions are driven by grants, funding cycles, and tight annual budgets, so you need IT planning that balances flexibility with long-term sustainability.
- You need multilayered security to manage donor, client, member, student, patient, or volunteer data.
- You need better coordination between software vendors, internet providers, security tools, and internal stakeholders.
- You seek guidance and training from experts in nonprofit technology.
- We may not be a fit if:
- Your nonprofit sees technology as a burden and a cost center rather than an asset.
- You prefer to commit resources only when IT issues arise.
- Your nonprofit operates primarily offline and uptime is not essential.
- You're not facing urgent data security or privacy compliance concerns
- You believe your team can already handle any new technologies or risk factors.
Start with a conversation about nonprofit IT.
Book a free call to describe your NPO’s needs and goals, so we can find the right solutions.
Assessment and Strategy
We review your environment, support needs, risks, and priorities to create a tailored proposal and roadmap.
Watch our team go to work
Focus on your mission knowing an expert partner is managing your technology and keeping you secure.
Leverage our partnerships for the technology your nonprofit depends on.
Frequently asked questions about IT services for nonprofits
Who are you guys, and what makes you different from other IT providers?
Fidelis was founded in Seattle in 2008 by Scott Wittstock, a former Marine and IT communications engineer. We have since grown to a comprehensive business technology provider, with teams of consultants, engineers, and service agents working from our Fidelis building in Renton and serving hundreds of clients throughout the Greater Seattle area.
What sets us apart is we specialize in providing IT services for nonprofits. By far the largest segment of our client base are NPOs, and we’ve earned their trust by operating with transparency and commitment. We’ll work to understand your mission and ensure your technology supports your efforts.
What IT services do nonprofits usually need?
Nonprofits typically require a suite of IT services tailored to tight budgets and fluctuating teams. Essential services include a responsive help desk for daily troubleshooting, cloud management for seamless collaboration across remote staff, and robust cybersecurity with routine data backups.
Because NPOs often rely on rotating interns and volunteers, they also need highly streamlined onboarding and offboarding processes to manage access, alongside strategic consulting on long-term technology planning and compliance.
What cybersecurity risks should nonprofits pay attention to?
Nonprofits are targets for cyberattacks because they typically handle sensitive donor and beneficiary data. Top risks include phishing and social engineering scams designed to steal funds or credentials, as well as ransomware attacks that can paralyze operations by locking critical databases.
NPOs must also guard against vulnerabilities introduced by unsecured third-party vendors and dormant accounts left behind by former volunteers, both of which serve as potential entry points for data breaches.
Does Fidelis IT services for nonprofits offer discounts or special pricing?
Yes. We offer NPO-friendly pricing and help you identify tech grant opportunities.
Can you work with nonprofit budgets and funding cycles?
Absolutely. We understand NPO funding timelines and can tailor our IT support for nonprofits agreements accordingly.
Can Fidelis IT support for nonprofits handle donor management systems like DonorPerfect, Salesforce NPSP, Blackbaud, or other nonprofit tools?
Yes. We support many nonprofit CRMs and ensure they are securely integrated with your IT systems.
What if we don’t have an internal IT team?
No problem. Our IT services for nonprofits can either take full ownership of your organization’s IT in a done-for-you model or support whoever is handling your IT in a done-with-you approach.
Can Fidelis help if our nonprofit already has internal IT support? What if we only need partial support or project help?
We have you covered. Fidelis IT support for nonprofits offers flexible co-managed and project-based options that will augment your existing IT staff or volunteers. Learn more about your co-managed IT options here.
Can you help us move to the cloud?
Yes. Our IT services for nonprofits have helped dozens of organizations migrate to Microsoft 365 and secure file sharing platforms.
We not only manage cloud networks, we build the infrastructure. This gives us a unique opportunity to identify the ideal cloud solutions for your nonprofit organization. We’ll help you reap the productivity benefits of the cloud without any unnecessary risks.
We’re also experts in Microsoft business solutions and have extensive experience designing and managing their cloud platforms. Our IT services for nonprofits will allow you to choose the path that makes the most sense for your organization, including moving from a traditional on-premises network to Microsoft 365.
If you’re unsure which option is best for your NPO or how to take the first step, get in touch. Our nonprofit-specific IT support has helped a wide range of NPOs figure out cloud computing and Microsoft 365, and we can make sure your move goes quickly and smoothly.
Can you train our staff on IT and cybersecurity? And what about our volunteers?
Yes. Fidelis IT support for nonprofits includes end-user training on productivity tools and cybersecurity best practices. And we provide scalable support options for both staff and volunteers.
Will you provide a quote as part of our due diligence process?
Yes. We understand nonprofits often reassess their providers annually or biannually, and we are happy to provide quotes to benchmark your current provider’s performance and plans. Even if you do not select our IT services for nonprofits now, we see this as an opportunity to give back and build a long-term relationship. We believe staying helpful and connected to the nonprofit community creates lasting value for everyone involved.
Will Fidelis IT services for nonprofits help us create a multiyear technology roadmap?
Yes. We offer strategic IT planning to help you map out upgrades, budget forecasts, and growth initiatives aligned with your mission.
How do you handle background checks or compliance for support staff who may access sensitive data?
Our IT support team for nonprofits follows strict onboarding and security protocols, including background checks, to protect sensitive nonprofit data.
Can Fidelis help us with security and compliance?
Yes, our IT support for nonprofits includes dedicated cybersecurity services and 24/7 monitoring and response. This is augmented by our cabling and infrastructure division which lets us implement multiple layers of protection for your IT network and any physical premises.
Our IT services for nonprofits can also help you meet several regulatory frameworks including HIPAA, PCI, SOX, GDPR, and others.
Get nonprofit IT support for your staff, systems, and data.
Expert IT services for nonprofits since 2008.
The Fidelis Team is waiting.
Get answers now
(Obligation-free)
206-725-7728