For many businesses and nonprofits across Seattle and the Puget Sound, technology management becomes an extra task for leaders who already have full-time jobs. Our IT Manager as a Service provides a direct solution.
You will have a dedicated, highly accountable IT manager who understands your organization and actively directs your technology. They will manage your daily IT operations, vendor relationships, security protocols, project deadlines, and strategic budgeting. When complex challenges arise, your manager can directly involve the full Fidelis team, giving you access to deep technical expertise without the cost of hiring a full-time internal employee.
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(Obligation-free)
206-725-7728
3K+
Devices under management
28+
Local Seattle employees
96%
First call resolution
Average employee tenure
2008
Founded in Seattle
Many organizations end up with ad hoc IT management: no clear leadership and responsibilities shared among end users and stakeholders. Operations might attempt IT budgeting, HR deals with software permissions, internal IT or end users themselves struggle with daily troubleshooting, all while vendors avoid scrutiny. It might seem to work in the short term, but no single person is there to oversee the big picture of long-term stability and ROI.
A Fidelis outsourced IT manager resolves this fragmentation by providing a hands-on, operational leader to coordinate your IT systems and vendors. Without the risk and expense of hiring in-house, you gain a dedicated expert at the level of IT Manager or Director. They will develop an understanding of your organization, IT infrastructure, and processes, so they can apply their expertise to oversee your internal systems and your vendors. You can also rely on them to coordinate with your existing technology team and develop and execute a technology roadmap.
And best of all, your accountable IT leader will have the Fidelis team behind them whenever deeper technical, infrastructure, security, project, or strategic expertise is required.
When IT is managed ad hoc, recurring problems drain productivity and stall growth. You don’t need another technician, you need an accountable IT manager.
Here are some common signs that a lack of IT oversight is keeping you from maximum return on your technology investment.
Your IT manager partners directly with your HR and operations teams to oversee your organization’s technology needs. From seamless onboarding and system access for new hires to secure offboarding when someone leaves, they ensure your people always have the technology and support to stay productive.
Your IT manager brings strict accountability to your daily technology support. They organize IT priorities, manage smooth handoffs between technicians, and investigate recurring problems so they are permanently fixed rather than just temporarily patched.
Your IT manager takes over your vendor relationships and service-provider coordination, applying their expertise and industry connections. By actively tracking upcoming renewals, auditing license usage, and identifying software overlap, they advocate on your behalf to hold vendors accountable and ensure you get the best rates and pay only for what you actually use.
Your IT manager bridges the gap between security policy and execution. They coordinate compliance-related technology requirements, complete complex cybersecurity insurance requests, oversee vulnerability remediation efforts, and connect you with specialist providers when your business needs advanced protection.
Technology transitions shouldn't disrupt your daily operations. Whether you are navigating an office move, cloud migration, infrastructure project, or major implementation, your IT manager will take the lead. They keep everything on track by coordinating stakeholders and monitoring project deadlines.
Your IT manager gives your leadership team visibility and insight into your technology investments. By establishing clear technology priorities, mapping out upcoming renewals, and building an IT roadmap, they will help take the guesswork and surprise expenses out of IT budgeting.
Your dedicated IT manager will not be limited by their own expertise. They will be backed by a local Seattle team of Fidelis engineers, support technicians, project personnel, trainers, and infrastructure specialists. They can also bring in senior Fidelis leadership if higher-level strategy, planning, or executive guidance is needed.
Your Fidelis IT manager can draw on the Fidelis organization for:
Whether you currently have internal IT or not, Fidelis IT Manager as a Service can bring benefits to your productivity and security. Here are the three most common situations for our IT managers:
Fidelis provides both the IT management layer and the technical resources needed to support your organization. Your Fidelis IT manager can also help you recruit and train in-house IT resources if it makes the most sense for your needs.
Your internal team continues with technical work while your Fidelis IT manager provides the leadership layer, coordinating priorities, security, budgeting, projects, planning, and vendors. Fidelis can also add capacity, expertise, and escalation through our Co-Managed IT support model.
If your organization spreads IT responsibilities across leadership, operations, finance, internal IT, and Fidelis and other vendors, your IT manager will take ownership of the big picture. They will oversee the objectives and outcomes, keeping roles, decisions, and projects coordinated.
Organizations needing ongoing IT oversight, coordination, and ownership
Manages daily priorities, budgeting, planning, security, projects, training, and vendors
Organizations outsourcing most or all of their IT function
Provides ongoing technical support, monitoring, security, systems management, and related IT services
Organizations with internal technical staff that need additional management, capacity, or expertise
Fidelis works alongside the internal team and can provide the management layer they are missing
Organizations needing advice around a specific decision, project, or technology issue
Provides guidance, assessment, planning, or project-specific expertise
Organizations needing high-level technology strategy and executive guidance
Focuses on long-term strategy and leadership decisions, with no operational management
Organizations that need a permanent internal management role
Internal employee responsible for managing the IT function
Note: At Fidelis, these models can overlap. A client may be assigned an IT manager as part of a Fidelis Managed or Co-Managed service plan. The IT manager can then deliver CIO-level strategy or executive guidance by bringing in senior Fidelis leadership when needed.
Your organization will be paired with a dedicated Fidelis IT manager who takes the time to understand your infrastructure, workflows, culture, and goals. They deal with your ongoing operational issues, supported by the expert team at Fidelis and the internal software and processes Fidelis developed to support the IT Manager as a Service role.
Your IT manager connects you to Fidelis's entire roster of specialized talent. This includes deep expertise in complex network design, physical and cloud server platforms, integrations between systems, and advanced security controls. If major initiatives or challenges arise, your IT manager can seamlessly bring in senior network engineers, cybersecurity specialists, project managers, and Fidelis executive leadership to ensure you always have the right resources.
Founded in Greater Seattle in 2008 and now headquartered in Renton, our team of Seattle-based IT managers and engineers deliver your services directly. We’re local, ensuring you receive rapid responses and true accountability right here in the Seattle area. Our proven track record of successful IT outcomes and high client retention reflect our enduring commitment to keeping Pacific Northwest organizations secure, operational, and thriving.
Book your free consultation call with one of our team, and figure out if the IT Manager as a Service model is right for your organization. You’ll have someone on the phone who loves solving problems and knows what questions to ask.
Tell us who manages your user support, vendors, security, projects, and decision-making, and what the results look like.
We’ll review your situation and help you determine where accountability, coordination, or expertise is missing.
Find the best solution for your organization, whether it’s managed IT, co-managed IT, or a combination with senior strategic leadership in the form of a Fidelis IT Manager.
If responsibility for your technology is fragmented across leadership, operations, end users, internal IT, and vendors, Fidelis can provide one accountable owner.
Get answers now
(Obligation-free)
206-725-7728
“IT Manager as a Service” (ITMaaS) is a flexible outsourcing model where your organization gets access to fractional (part-time) senior IT leadership. Instead of paying a six-figure salary for a full-time, in-house IT director or manager, you hire an external expert to oversee your technology operations, provide strategic guidance, and ensure your IT aligns with your business goals.
Your IT manager will take on responsibilities such as:
If you already have a managed or co-managed outsourced IT arrangement, the IT Manager as a Service provides the leadership layer. Your IT manager ensures your internal and external IT resources stay aligned, accountable, and focused on executing your strategy.
The IT manager and vCIO roles overlap, but a vCIO typically operates at the executive/board level, focusing on high-level strategy, compliance, and long-term business alignment. The IT Manager as a Service is more operational and hands-on, dealing with day-to-day team coordination, project delivery, and vendor wrangling.
Note that your Fidelis IT manager can call on senior Fidelis leadership whenever higher-level vCIO strategy, planning, or executive guidance is needed. You get the day-to-day management relationship of an IT manager, but you are not limited to just that one person’s experience. Think of it as an entire team.
Your IT Manager as a Service will be the coordinating, leadership role, overseeing responsibilities, goals, KPIs, etc. They report to your organization’s leadership, so that decision-making about your technology is better aligned with your business goals, supported by data and insights.
Yes, that is one of the key IT Manager as a Service roles. They will apply their industry knowledge and connections to periodically review your vendors’ performance and value, ensuring the most cost-effective use of their services.
Yes. Fidelis provides dedicated cybersecurity services, including 24/7 monitoring and response through our Security Operations Center (SOC). Your IT manager can help you implement multilayered protection and navigate complex regulatory requirements, providing gap assessments and ongoing compliance support for frameworks like HIPAA, PCI, NIST, CMMC, and GDPR.
