Managed IT Support

A proactive approach to technology and infrastructure management.

We’ll Worry About Technology – You Can Focus on Your Business

If there’s one certainty in IT, it’s that things are uncertain. Computers crash, software doesn’t work as it should, and problems occur. And when they do, the way that you respond can be the difference between a minor hiccup and a full- blown business interruption. Are you leaving IT to chance?

Our Fidelis Managed Service Plans (FiMSP) are designed to provide you with 24/7 peace of mind, freeing you to focus on driving your Tacoma business forward. Our IT Support team in Tacoma monitors your systems, apply patches, protect against viruses, ensure backups are performing successfully, and more. We’ll catch (and fix) many of the little problems before they become big ones – in many cases before you’re even aware that there’s an issue.

Fidelis is honored to be listed as one of the top managed service providers in Tacoma, an acknowledgement of the hard work that we do for our clients every day of the year. You can rest assured that we will be a trusted business partner for your support needs.

If you are an existing managed services client with Help Desk service, please call 425-949-4500
or use the Chat icon on your computer for fastest service. For customers without Help Desk service, please contact us.

Why partner with an MSP for IT Support Services?

  • Proactive monitoring → An MSP will identify most, if not all, issues and correct them prior to becoming a problem. You can significantly save time and money, your staff will be able to work more productively, ultimately improving your bottom line.
  • Significant cost savings → Partnering with a reputable Managed Services Provider can be far less expensive than hiring, training, and retaining your own IT staff. Managed services allow your staff to focus on your company’s business instead of worrying about technology.
  • Predictable budgeting → With an MSP, dealing with unexpected expenses goes away. They now can be handled in a timely manner. An MSP can help you better control your costs.
  • Virtual extension of your IT department → An MSP can complement your internal IT staff by off-loading some of the day-to-day operations and management of the networks and software.

FiMSP: A Complete Suite of Fully-Managed IT Services

Let us help you put your IT Budget to better use so you can focus on your business. Our offerings include:

Server Monitoring & Care

We utilize active-yet-unobtrusive software to track and analyze your server activity around the clock. When a system or function fails to work properly, an alert is generated and our team will immediately investigate the issue. Once we’ve identified the problem, we’ll take steps to fix it — remotely at first, and we’ll escalate our response as necessary.

Desktop Monitoring & Care

Our preventive maintenance service for workstations monitors and addresses common problems experienced by users. Whether it’s getting rid of viruses, attacking spyware issues or installing patches, we handle it all — in the background while your employees remain productive.

Network Monitoring & Care

We keep tabs on your network’s stability around the clock, and when an internet outage occurs or a network device fails, our support teams immediately investigate. Once the problem is identified, we’ll work to fix it — in many cases before you’ve even realized there’s an issue.

Network & Security Assessments

How healthy is your overall network? On a regular basis, we’ll generate reports on the state of your systems, letting you know of potential problems that fall outside of safe parameters. With these comprehensive assessments, you’ll always have the best information for choosing the most effective response option.

Mobile Device Management

With more companies looking for efficient, secure ways to incorporate their employees’ personally owned mobile devices into the workplace (also known as “BYOD — bring your own device”) we offer a response that answers all your needs. Our mobile device management (MDM) solution is the fastest, most comprehensive way to get devices configured for company access and to ensure that your organization’s data is secure on smartphones and tablets. As a fully integrated cloud platform, we simplify MDM with rapid deployment, as well as comprehensive visibility and control that spans across mobile devices, applications and documents.

Help Desk

Our Help Desk provides 24x7x365 support, whenever you need it. Our highly-skilled technicians can be contacted via phone, email or web-based chat, and are ready and waiting to help answer any of your technology questions and provide fast, professional support for a variety of software applications.

Local Onsite Support

Our local teams can dispatch to your site to help with any of your technology projects or maintenance.

Co-Managed IT Support

Is your IT team being held back by endless routine tasks, insufficient resources, or projects that demand specialized expertise? Our co-managed IT support services can solve your internal IT challenges by automating tasks, managing your infrastructure, providing on-demand project expertise, and more. Our customized solutions and services will empower your IT team to better leverage their strengths and improve the overall productivity and efficiency of your organization.

Custom Project Work

We also offer a variety of custom projects designed to help optimize your IT infrastructure – including software installations, migrations, setups and configurations, and more.

Plan Overview
FiMSP Bronze Plan

Our FiMSP Bronze Plan includes a comprehensive set of tools to help secure and manage your company's computers, including antivirus, antimalware, health monitoring, and remote access tools. Our Network Operations Center will monitor alerts from your servers 24/7 and can proactively troubleshoot issues raised by the monitoring agent day or night.

This plan includes the tools and NOC support, but does not include any local Tier 4 support.

This plan is a good fit when your organization employs its own IT department by augmenting your IT staff with additional tools and resources.

Any additional support will be invoiced at your standard time and material rate.

FiMSP Silver Plan

Our FiMSP Silver Plan builds on the foundation of the Bronze Plan. The proactive monitoring and tools are included, plus we take on the role of helping to proactively coordinate follow-up from alerts. For example, if a computer is not up-to-date with patching or antivirus is out-of-date or uninstalled, we will help coordinate with you to address the issue.

This plan includes the tools and NOC support, but only covers support for patching and antivirus/antimalware updates

This plan is a good fit if your organization does not have its own IT department, but you'd like proactive maintenance and don't need full Help Desk support.

Any additional support will be invoiced at your standard time and material rate.

FiMSP Gold Plan

Our FiMSP Gold Plan provides the equivalent of your own in-house IT staff. All the proactive monitoring of our Silver Plan is included, plus we give you and your staff full access to our IT Help Desk. Our talented technical teams are ready to investigate and resolve all server and workstation issues, whether they are generated by our monitoring alerts or raised by your staff.

You benefit from our Network Operations Center's critical notification and remediation teams, as well as our remote troubleshooting team for your service requests. You can forward any event logs, application messages, Windows error messages and other anomalies to us for best-effort troubleshooting and resolution.

This plan is a good fit for organizations without a full time IT department, or for those whose IT resources could be better allocated to more complex tasks.

Help Desk support is included in our Gold Plan as well as a generous amount of remote and on-site Tier 4 support.

Projects, overages, and support for non-covered equipment will be invoiced at your standard time and material rate.

Complete freedom from IT Management awaits you

Call us today

Cloud Services

Manage your data anywhere, anytime with our array of cloud-powered tools.

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Tech Support

A helping hand through all your IT issues.

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Business Phone Systems Support

Enjoy seamless communication, always.

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Network Cabling

Design, plan, and implement. Our Network Cabling service means you’re always ahead of the curve.

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Security Services

Ransomware and breaches have never been so prevalent; we can help you weather the storm.

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Hardware and Software

The latest hardware and software, installed and optimized

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Business Continuity

Don’t let a disaster take your company down

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Help Desk Support

Make frustrating technical support calls a thing of the past

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Minimum IT investment for maximum productivity

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