Help Desk Support

Providing Help Desk Support in and around Seattle, Tacoma, and Portland.

Fidelis’ help desk support provides customers with 24/7 assistance and access to dedicated and experienced customer care representatives without the costs of hiring an in-house help desk team.

Our team consists of qualified customer support specialists, software experts and computer professionals with diverse backgrounds who provide fast, accurate technical support. They can diagnose a wide range of issues related to bug fixes, troubleshooting, installations, dedicated support and anything having to do with your office IT!

If you are an existing managed services client with Help Desk service, please call 425-949-4500
or use the Chat icon on your computer for fastest service. For customers without Help Desk service, please contact us.

Fidelis ’ Help Desk Support services include:

  • General product information and support
  • Installation, setup and repair
  • Proactive maintenance
  • General customer care
  • Crisis resolutions
5 out of 5 review! He [Seften] is a great addition to the Fidelis team! Thank you.

Chona Horton
Boyer Children's Clinic

Calum, YOU AN ABSOLUTE STAR, we did a Teams just now, she is all set.


Thanks Paul! Your team is super helpful!

Boyer Children's Clinic

I love my new computer set-up! Martin was great – he is very customer focused!

Julie Finstad
Windermere Real Estate

Cloud Services

Manage your data anywhere, anytime with our array of cloud-powered tools.

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Network Cabling

Design, plan, and implement. Our Network Cabling service means you’re always ahead of the curve.

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Managed IT Support

When IT troubles come knocking, we’ll be here to troubleshoot them for you.

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Tech Support

A helping hand through all your IT issues.

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Business Phone Systems Support

Enjoy seamless communication, always.

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Security Services

Ransomware and breaches have never been so prevalent; we can help you weather the storm.

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Hardware and Software

The latest hardware and software, installed and optimized

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Business Continuity

Don’t let a disaster take your company down

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Minimum IT investment for maximum productivity

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