Fidelis Communicator and Ticket Portal

Fidelis Communicator

The Fidelis Communicator is a small application that is automatically deployed to the PCs that we manage. This application:

  • Allows our team to communicate with you for routine maintenance items.
  • Allows you to quickly find our support contact information.
  • Provides easy access to self-help maintenance tasks.
  • Provides a quick way to access our Ticket Portal, security awareness training portal, etc.

Accessing the Fidelis Communicator

Ticket Portal

Need support? Our integrated Ticket Portal allows you to quickly and easily open a support request with our team.

In addition to providing opening a ticket, our portal:

  • Provides real-time access to the status of your current and historical support requests.
  • Allows you to add notes or attachments to tickets.
  • Allows you to access reports and dashboards.

Ticket Portal screenshot

Something not working? Please give us a call at (206) 725-7728 or open a ticket via our ticketing portal.

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