IT Support Seattle
Productivity and peace of mind for your operations
We’ll worry about your technology — you can focus on your business
Get answers now
(Obligation-free)
206-725-7728
Sound familiar?
- Our IT investments aren’t supporting our business goals.
- Technology feels like a constant disruption instead of an advantage.
- We need less downtime and better security to meet our compliance goals.
- Our current provider is slow to respond and uses confusing IT jargon.
- Security gaps are putting our data and reputation at risk.
- We aren’t sure what to upgrade and what to replace.
- We want to hire more internal IT staff but don’t know how to find them.
- We're overwhelmed by the number of tools and vendors to manage.
Reliable Seattle IT support when you need it
If there’s one certainty in IT, it’s that things are uncertain: computers crash, software doesn’t work, and it seems like there's risk everywhere. And how you respond to an IT issue can make the difference between a minor delay, a major interruption, or a complete disaster. But there's a simple solution.
24/7 expertise from a local team
Our Seattle IT support puts a team of local experts to work for you, providing 24/7 peace of mind so you can focus on your goals instead of IT troubleshooting.
You’ll have experts to monitor your systems, apply patches, defeat viruses, backup your data, and much more. Our proactive approach catches little problems before they do damage, usually before you even notice they’re there.
IT Support Seattle’s relied on since 2008
Expertise
Our experts stay on top of the latest technologies to ensure you can have best-fit solutions, customized to your requirements.
Strategy
It starts with discussing your goals in plain English. Together, we’ll find the tools that solve the most problems and deliver the most value.
Execution
You’ll have a dedicated team setting up your IT and training your people, so you can reach your business objectives as efficiently as possible.
Cost performance
Get the latest technologies and a holistic IT strategy without the expense of hiring an in-house executive.
Learn more about how our Seattle IT support can help your organization. We'll be happy to provide jargon-free answers to any questions you have.
Fidelis IT Support Seattle
Fidelis Managed Service Plans (FiMSPs) deliver better outcomes for less money.
An IT support partnership with Fidelis costs far less than in-house IT, and there are no surprises: Our plans are flat-rate and all-inclusive, allowing you to control costs and plan long term. And we're strong believers in pricing transparency. Explore our Seattle IT support pricing here.
How Fidelis IT support helps your Seattle-area organization
Just some of the benefits:
Help desk
Local onsite support
NOC / SOC
Network and security assessments
Custom project work
Business continuity/disaster recovery
SaaS (software as a service) management
Hardware procurement
Device monitoring
Testimonials
Success stories
Fidelis IT Support Seattle by the numbers
3K+
Devices under management
25+
Local Seattle employees
96%
First call resolution
5.4years
Average customer tenure
8years
Average employee tenure
2008
Founded in Seattle
Fidelis IT Support Seattle: Are we a fit?
- We’ll be a great fit if:
- You have between 5 and 150 employees and technology drives your business outcomes.
- You see the long-term value in proactively investing in your business technology.
- You need multilayered security, including business continuity and disaster recovery.
- You seek guidance and training from experienced technology experts.
- We may not be a fit if:
- You see technology as a burden and a cost center rather than a business asset.
- You prefer to commit resources only when technology issues arise.
- Your operations are primarily offline and not time sensitive.
- You believe your team can already handle any new technologies or risk factors.
Channel Futures
Fidelis once again recognized as one of the top-performing MSPs in the world
We’re proud to have made the 2024 list of the top 501 IT service providers globally, a feat we’ve achieved every year since 2019. This includes ranking top three in Washington state and number one in the Puget Sound and Seattle areas!
Fidelis Network Operations Center (NOC) Services Seattle: 24/7 peace of mind
Our Seattle-based NOC is where we remotely manage your systems to ensure they’re running smoothly, regardless of the time of day.
Key functions include:
24/7 monitoring and resolutions:
Our dedicated Seattle NOC services team minimizes downtime by monitoring your IT infrastructure to quickly detect and resolve any issue.
Performance:
By proactively managing your network, our NOC team ensures your systems are running efficiently, leading to improved productivity and employee satisfaction.
Security:
Continuous monitoring identifies threats in real time, allowing our NOC team to take immediate action to protect your sensitive data and systems.
Scalability:
Fidelis Seattle NOC services allow you to expand your operations without the need for significant investments in additional IT staff or infrastructure.
Questions? Click below and let’s talk about how our Network Operations Center can work for your Seattle SMB or nonprofit.
What the results look like
IT now equals achievement and growth instead of unavoidable costs.
Productivity, collaboration, and compliance have become effortless.
You have peace of mind, knowing security measures are protecting your livelihood.
Your team morale is higher now that they have better tools and less downtime.
Testimonials
Fidelis IT Support: a Seattle success story
Finding IT support for Seattle SMBs just got easier:
Contact
Explain your challenges and goals so we can find the right solution.
Assessment
Receive your tailored support proposal.
Solution
Start enjoying better productivity and less stress.
Leverage the best in the business
Frequently asked questions
Where does Fidelis provide IT support and what’s the response time?
Our headquarters are in Renton and we provide fully managed and co-managed IT services across the Greater Seattle area and Puget Sound.
For response times, our target is to review and assess all support requests within 60 seconds.
We provide support on site or remotely through our Customer Portal, or call us at 206-725-7728.
What if we don’t have an internal IT team?
No problem. Our Seattle IT support can either take full ownership of your organization’s IT in a done-for-you model or coordinate with whoever is handling your IT in a done-with-you approach.
Will a Fidelis IT support co-managed plan make our existing IT staff redundant?
That’s not our approach. Instead, our co-managed plans are designed to augment your team with our knowledge, resources, tools, and training. This way, they can develop their abilities and improve your IT processes.
Will we have to purchase new IT equipment?
Normally no, unless you were already lacking something essential.
What if we have strict compliance obligations?
Our Seattle IT support and NOC Services Seattle facilitate multiple regulatory compliance requirements, including HIPAA, PCI, SOX, GDPR, and others.
Does Fidelis deliver its Seattle IT support itself, or send contractors?
Unlike many MSPs, we do not hire third parties to deliver our services. We’re a full-service business technology organization. Our consultants, engineers, help desk team, project team, training team, and network cabling and infrastructure division are all Seattle-based Fidelis employees.
How much does it cost? Do you offer any kind of guarantees?
Monthly pricing for FiMSP plans is laid out in detail on our pricing page.
We guarantee you’ll love our services, so we don’t lock you into anything and instead offer monthly, pay-as-you-go contracts. This, in addition to our detailed monthly reporting, lets you constantly assess the value of your Fidelis IT support in Seattle.
What will our onboarding be like?
Our dedicated migration team will guide you through our established five-step migration process, which is not only thorough and structured, but designed to cause as little disruption to your operations as possible. You can learn more about our onboarding process here.
Who are you guys?
Fidelis was founded in Seattle in 2008 by Scott Wittstock, a former Marine and IT communications engineer. We have since grown to a comprehensive business technology provider, with teams of consultants, engineers, and customer service agents working from our Fidelis building in Renton. Our IT support and NOC Services are providing productivity and security to hundreds of Seattle businesses and nonprofits. You can learn more here.
Expert IT support and NOC services for Seattle-area businesses and nonprofits since 2008
The Fidelis Team is waiting.
Speak with an expert
(Obligation-free)
800-777-8089