IT Services for Manufacturing Companies in Seattle
See increased efficiency and ROI with a customized IT strategy from Fidelis: Uptime, production continuity, security, vendor coordination, and day-to-day operational support.
Supporting Seattle-area manufacturers since 2008.
Get answers now
(Obligation-free)
206-725-7728
3K+
Devices under management
28+
Local Seattle employees
96%
First call resolution
5.4 years
Average customer tenure
8 years
Average employee tenure
2008
Founded in Seattle
Is IT slowing down your manufacturing operations?
- We keep experiencing costly downtime due to IT and network failures.
- We struggle to manage user access and security across shifts.
- We need better visibility and insights into our processes and efficiencies.
- We need better integration between our ERP, inventory, and production systems.
- We're worried we don't have a strong backup and disaster recovery plan.
- We need better network connectivity for our remote locations.
- Our outdated technology makes us too reliant on inefficient manual processes.
- It's difficult to scale our IT with our production demands or automation upgrades.
- It's hard to find IT staff familiar with operational technology (OT) for manufacturing.
Manufacturing IT support built around uptime, security, and operations
In today's tech-dependent world, a tailored IT strategy is crucial for operational efficiency and security. Enterprise-level digital tools implemented into your workflows will give you a significant edge over your competition.
By integrating compliance, QC, production line connectivity, ERP, and more into a unified whole, you'll have better visibility into your operation to identify bottlenecks and increase productivity.
Since 2008, Fidelis has been a partner for Seattle-area manufacturers, supporting both office teams and production environments. We'll help you take advantage of new technologies and give you access to experts with years of experience, so you always have the tools you need to produce better products in less time.
Fidelis IT services for manufacturing include:
Support for manufacturing ERP and MES platforms, including vendor coordination, infrastructure support, security, and integration assistance
Proactive management and 24/7 monitoring so vulnerabilities are patched before they disrupt production
Support for compliance-related IT and security needs, including NIST, CMMC, ISO, and others
Redundant internet solutions and failover options for network reliability in remote or rural areas
Digital transformation and Industry 4.0 solutions, including automation and IoT, for better QC, maintenance, and uptime.
Fiber and CAT6a structured cabling services for a reliable, high-performance, and future-proof network
Managed IT or Co-Managed IT for Manufacturers
Fidelis Managed Service Plans (FiMSPs) for manufacturers: Flat-rate, all-inclusive IT support plans without surprises
Our FiMSPs deliver better outcomes for less money than hiring in-house IT, and there are no surprises: they are flat-rate and all-inclusive, so you can easily control costs and plan long term.
Related managed IT services for manufacturers
Manufacturing IT support in practice
Fidelis by the numbers
3K+
Devices under management
25+
Local Seattle employees
96%
First call resolution
5.4years
Average customer tenure
8years
Average employee tenure
2008
Founded in Seattle
Is Fidelis the right IT partner for your manufacturing operation?
- We’ll be a great fit if:
- You have between 5 and 150 team members and technology drives your manufacturing processes.
- You see long-term value in proactively investing in your manufacturing technology.
- You need multilayered security, including business continuity and disaster recovery.
- You seek guidance and training from experienced manufacturing-IT experts.
- We may not be a fit if:
- You see technology as a burden and a cost center rather than an asset.
- You prefer to commit resources only when IT issues arise.
- Your operations are primarily offline and not time sensitive.
- You believe your team can already handle any new technologies or risk factors.
Book a call so we know how to help
Book a free call to share what’s happening with your current IT, so we can find the right solutions.
Assessment and Strategy
We review your environment, support needs, and risks; you receive a tailored service proposal and roadmap.
Watch our team go to work
Focus on your processes and production, knowing an expert partner is managing your IT.
Our technology partners support your manufacturing environment.
Frequently asked questions about manufacturing IT services
What IT services do manufacturing companies need most?
Manufacturers run on tight schedules, so IT needs to seamlessly bridge the gap between the front office and the production floor. The most critical services include:
- Proactive network monitoring: Keeping your shop floor Wi-Fi, IoT sensors, and barcode scanners online 24/7.
- ERP and line-of-business support: Ensuring your inventory, logistics, and production systems communicate without lag.
- Automated data backups: Securing your CAD files, production schedules, and financial data against loss.
- Rapid remote help desk: Fixing daily user glitches quickly so your operations stay productive.
How can IT services reduce downtime in a manufacturing environment?
Every minute production stops costs money. Managed IT reduces this downtime by shifting from a reactive to proactive approach. With our Seattle-based NOC (Network Operations Center) we remotely manage your systems to ensure they’re running smoothly, regardless of the time of day. We can spot early warning signs and resolve issues behind the scenes before they ever disrupt your production schedule. Key NOC functions include:
- 24/7 monitoring and resolutions: Our dedicated Seattle NOC services team minimizes downtime by monitoring your IT infrastructure to quickly detect and resolve any issue.
- Performance: By proactively managing your network, our NOC team ensures your systems are running efficiently, leading to improved productivity and employee satisfaction.
- Security: Continuous monitoring identifies threats in real time, allowing our NOC team to take immediate action to protect your sensitive data and systems.
- Scalability: Fidelis Seattle NOC services allow you to expand your operations without the need for significant investments in additional IT staff or infrastructure.
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Can Fidelis IT services for manufacturing cover systems like Epicor, Syspro, or JobBOSS? How about SCADA systems or PLCs integration with IT?
Yes. We have expertise in a wide range of manufacturing ERP and MES platforms, and we’ll work with your vendors to ensure secure connectivity and integration between operational technology and your IT environment.
Do you offer on-site support for critical systems?
Yes. Our IT services for manufacturing assign a dedicated local team that can be dispatched to support your shop floor as needed.
Does Fidelis IT services for manufacturing support multiple shifts and overnight workers?
Yes. Our support is available around the clock to match your production schedule.
What if we don’t have an internal IT team?
No problem. Our IT services for manufacturing can either take full ownership of your IT in a done-for-you model or support whoever is handling your IT in a done-with-you approach.
What if we only need partial support or project help?
We have you covered with flexible co-managed and project-based options that will augment your existing IT staff or vendors. Learn more about Co-managed IT with Fidelis here.
Will your IT services for manufacturing help us with security and compliance?
Yes, we have dedicated cybersecurity services with support teams providing 24/7 monitoring and response. This is augmented by our cabling and infrastructure division, meaning we can build your cybersecurity from the ground up and implement multiple layers of protection for your IT network and any physical premises.
Our IT services for manufacturing can also audit and secure all your existing infrastructure, including the factory floor and office Wi-Fi and wired networks
For compliance, we can also ensure you’re able to satisfy several regulatory frameworks. We provide gap assessments and ongoing compliance support for CMMC, NIST, ISO, and others.
Can you help us reduce paper-based processes and go digital?
Absolutely. Our IT services for manufacturing will help you implement digital workflows, cloud storage, and secure document management specifically tailored to manufacturer needs.
Will Fidelis IT services for manufacturing assist with vendor management and coordinating third-party tech providers?
Yes. We regularly coordinate with software and hardware vendors to ensure seamless updates, renewals, and support alignment.
What makes Fidelis a good fit for Seattle-area manufacturers?
Responsiveness and expertise. We’re a team of Seattleites working from our own Fidelis building in Renton. Whenever you need us, you’ll have us nearby, with real people answering your questions and showing up to help.
And our expertise runs deeper than other IT service providers. Unlike other providers, we have an infrastructure division building networks from the ground up. We understand IT from every level and can troubleshoot issues far more effectively than even most internal IT teams.
Who are you guys?
Fidelis was founded in Seattle in 2008 by Scott Wittstock, a former Marine and IT communications engineer. We have since grown to a comprehensive business technology provider, with teams of consultants, engineers, and service agents working from our Fidelis building in Renton and serving hundreds of clients throughout the Greater Seattle area.
Protect your manufacturing operations with better IT support
Expert managed IT services for manufacturers since 2008.
The Fidelis Team is waiting.
Get answers now
(Obligation-free)
206-725-7728