People we help
Outsourced IT Solutions for Leaders of Seattle SMBs and Nonprofits
Remove the roadblocks to your organization's productivity and get back to focusing on strategy
Get answers now
(Obligation-free)
206-725-7728
Are technology challenges holding back your leadership vision?
- We are growing, but our systems and support are falling behind.
- I do not have time to babysit IT issues. I need a partner, not a vendor.
- We lack visibility and accountability for software usage and overall IT results.
- Our IT provider speaks tech, not business. I need someone who understands our goals.
- Our IT provider speaks tech, not business. I need someone who understands our goals.
- Hiring, training, and retaining in‑house IT talent is expensive and time‑consuming.
- Technology investments feel like a black hole. It is hard to see the return on investment from IT spending.
- IT risk keeps me up at night. I worry about ransomware, compliance gaps, and downtime.
- We aren’t leveraging modern tools like Teams, SharePoint, or AI, and our staff lacks cybersecurity training.
Your dedicated team of problem solvers
If you're in a leadership role, dealing with IT issues is not how to spend your time. You need to be free to focus on strategy and high-level decisions, not distracted by underperforming IT and your team's inability to fix it.
With a Fidelis Managed Service Plan (FiMSP), you’ll have experts monitoring your systems, applying proactive maintenance, and catching little problems before they can become big ones.
We’ll make sure your HR, accounting, and management teams have the tools they need to support you. And our help desk will be there to answer questions and keep everyone productive and happy.
All this ensures that your technology is delivering maximum ROI and minimal TCO while giving you the freedom to stay focused on your role and its responsibilities.
Why partner with Fidelis?
Cost savings and predictable budgeting:
Our service plans are far less expensive than hiring internal IT staff, and they're flat rate and all-inclusive, allowing you to better control costs and plan ahead. We also offer the peace of mind of monthly, pay-as-you-go contracts.
Advanced technologies:
You’re not in the IT business, but we are, and you can access technologies through us that you might not be able to on your own. These “enterprise-class” technologies can give your small or midsize organization a significant competitive edge.
Current best practices:
You likely don’t have the resources to keep up with developments in IT, compliance, or data security. But we do. Pass it on to us, and we'll keep your employees trained and your systems in their highest-performing, most-secure state.
Mobile device management (MDM):
Configure your employees’ laptops and smartphones for secure company access and ensure your data is safe. Fidelis MDM gives you comprehensive visibility and control for all device types, applications, and documents.
Why Clients Choose Fidelis
Locally owned and operated
in the Pacific Northwest
25+ person team
with friendly, familiar faces
Personalized service
and solutions that fit your business
People-over-profit culture
that prioritizes our team and yours
Award-winning MSP
recognized locally, nationally, and globally
How Fidelis helps you grow
Fidelis means faithful and dependable. Since 2008, we’ve been faithfully delivering managed IT services for Seattle-area businesses and nonprofits.
Behind CEO Scott Wittstock, the Fidelis team is committed to providing technologies and services that improve your productivity, security, and peace of mind, all while saving you money and stress.
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Frequently asked questions
Where does Fidelis provide services, what’s the response time, and can we get remote support?
Our headquarters are in Renton and we provide full and co-managed IT services across the Greater Seattle area and Puget Sound.
For response times, our target is to review and assess all support requests within 60 seconds.
We provide support on site or remotely through our Customer Portal, or call us at 206-725-7728.
Does Fidelis deliver its services itself, or do you send contractors?
We prioritize a hands-on, locally staffed approach to service delivery. Our core team, including consultants, engineers, help desk personnel, on-site and remote technicians, project managers, trainers, and our network cabling and infrastructure division, are Fidelis employees based in Renton and strategically located throughout the greater Seattle and Puget Sound areas. This allows us to provide prompt, local support and strategic dispatching tailored to our clients’ needs.
To ensure seamless 24/7 coverage and peak responsiveness, we partner with trusted North America-based providers for overflow IT support and specialized services. These include a dedicated Network Operations Center (NOC) and Security Operations Center (SOC), giving our clients access to round-the-clock monitoring and expert-level security operations from teams that focus exclusively on those disciplines.
While many providers rely heavily on third-party contractors, Fidelis remains committed to delivering service primarily through our team, backed by carefully selected partners when necessary to enhance support and extend our capabilities.
Which compliance standards do you cover?
How much does it cost? Do you offer any kind of guarantees?
Monthly pricing for FiMSP plans is laid out in detail on our pricing page.
Our guarantee is that you’ll love our services, so we don’t lock you into anything and instead offer monthly, pay-as-you-go contracts. This, in addition to our detailed monthly reporting, lets you constantly assess the value of your Fidelis service plan.
Who are you guys?
Fidelis was founded in Seattle in 2008 by Scott Wittstock, a former Marine and IT communications engineer. Fidelis has since grown to a team of 25+ engineers and customer service agents working from our own building in Renton.
We serve hundreds of clients throughout the Greater Seattle area, specializing in productivity and security technologies for small and midsize businesses and nonprofits. You can learn more here.
Fidelis expertly managed IT: Serving Seattle-area businesses and nonprofits since 2008
Your Fidelis Team is waiting.
Get answers now
(Obligation-free)
206-725-7728