Public sector IT consulting and support
Whether federal, state, or local, our specialized IT support will help you better serve your residents.
Get answers now
(Obligation-free)
206-725-7728
Is your public service organization facing challenges like these?
- We have to provide critical services, even during emergencies or system failures.
- We handle sensitive citizen data and need to comply with strict regulations.
- Our legacy IT systems are difficult to update and integrate.
- Our IT budget limits our ability to invest in technology and staffing.
- We don't trust our backup and disaster recovery plan.
- It's hard to attract and retain IT staff due to private sector competition.
- Our outdated IT makes us too reliant on slow, error-prone manual processes.
- We need to improve our digital services for citizens, but lack the resources and expertise.
- We struggle with the lengthy and complex procurement process for new IT solutions.
Technology shouldn't distract from your mission
If you’re in the public sector, you know today’s IT can cause multiple problems. There are unique security threats, the burden of outdated IT tools, and a recognized need for lowering operational costs.
We’re in our second decade of solving problems for public sector clients. Fidelis is registered in SAM.gov with an active CAGE code, and we’re a verified vendor for Washington State’s “Information Technology Professional Services” contracts. And as a veteran-owned and staffed business, public service is in our DNA.
We’ll help you improve your existing technologies and adopt new ones that let you maximize your budget, make better data-driven decisions, streamline access to your services, and protect your users from cyberthreats.
You can outsource your IT to us, or use our services à la carte in a co-managed arrangement to augment your existing team. Either way, you’ll get access to friendly, locally-based experts with years of public service experience, so you can deliver better outcomes for the citizenry who rely on you.
Public sector voices
How Fidelis helps all levels of public service:
- Expert management of networks, servers, data centers, and end-user devices
- Robust security protocols and adherence to NIST, CMMC, HIPAA, CJIS, and others
- Help desk for support of staff and citizens across various platforms and devices
- Secure cloud migration and management for better scalability, cost-efficiency, and access to services
- Guidance on IT procurement and upgrading or replacing outdated systems
- Secure data storage, backup, and disaster recovery
- Analytics for better decision-making, budgeting, and service delivery
- Communication solutions for secure and reliable internal collaboration and public outreach
FiMSP plans
Fidelis Managed Service Plans (FiMSPs) for Seattle-area public sector organizations
Our FiMSPs deliver better outcomes for less money than hiring in-house IT, and there are no surprises: Your plan will be flat-rate and all-inclusive, so you can easily control costs and budget long term.
More public sector voices
Fidelis IT support for transportation and logistics firms: By the numbers
3K+
Devices under management
25+
Local Seattle employees
96%
First call resolution
5.4years
Average customer tenure
8years
Average employee tenure
2008
Founded in Seattle
Is our IT support right for your public service organization?
- We’ll be a great fit if:
- Your organization has between 5 and 150 staff, and technology drives your processes.
- You see long-term value in proactively investing in your technology.
- You need multilayered security, including business continuity and disaster recovery.
- You seek guidance and training from experienced technology experts.
- We may not be a fit if:
- You see technology as a burden and a cost center rather than an asset.
- You prefer to commit resources only when IT issues arise.
- You public sector operations are primarily offline and not time sensitive.
- You believe your team can already handle any new technologies or risk factors.
Contact
Book a free call to describe your needs, so we can find the right solutions.
Assessment and Strategy
Receive a tailored service proposal and implementation roadmap.
Solution
Focus on your mission, knowing your IT provides better user experiences for your citizens and staff.
Fidelis partners: Support for the public sector from the best in the business
Frequently asked questions
Who are you guys?
Fidelis was founded in Seattle in 2008 by Scott Wittstock, a former US Marine and IT communications engineer. We have since grown into a comprehensive business technology provider, with teams of consultants, engineers, and service agents working from our Fidelis building in Renton and serving hundreds of clients throughout the Greater Seattle area.
What experience does Fidelis have working with public sector organizations like ours?
We have a proven track record with various public service entities, including public works, educational agencies, and housing authorities. We understand the unique operational demands and regulatory environments of the public sector.
How does Fidelis ensure continuity of essential public services during IT incidents or emergencies?
We implement robust disaster recovery and business continuity plans, including regular data backups and failover strategies, to ensure critical public services remain accessible during adverse events.
What is the Fidelis approach to protecting sensitive citizen information? Do you support compliance with government regulations (e.g., NIST, CMMC, HIPAA, CJIS)?
We prioritize data privacy through stringent access controls, encryption, secure data storage, user training, and by following best practices for data lifecycle management. See our dedicated cybersecurity services here.
To ensure compliance with laws like GDPR and CCPA, the Fidelis team is trained on the specific requirements of public sector data handling. In addition to the robust, multi-layered security protocols listed above, we also conduct regular vulnerability assessments and maintain strict adherence to relevant federal and state compliance frameworks.
How will Fidelis services fit within our limited public sector IT budget? Can you help us justify the IT investment to our stakeholders?
We offer scalable service models and flexible pricing structures designed for public sector and nonprofit budgets. Our aim is to provide cost-effective solutions that optimize your IT spend, reduce operational costs, and deliver a strong return on investment.
We focus on demonstrating the ROI through improved efficiency, reduced risk, enhanced service delivery, better employee satisfaction, and cost savings achieved by modernizing systems and leveraging our expertise.
Can Fidelis help us modernize our aging IT infrastructure without disrupting critical services?
Yes, we specialize in phased modernization strategies, starting with thorough assessments of your current systems. We develop tailored roadmaps for upgrading or replacing legacy hardware and software with minimal disruption, often leveraging cloud solutions.
How does Fidelis handle government procurement processes and vendor requirements?
We have extensive experience navigating government procurement cycles, including RFP responses and contract compliance. We are not only adept at working within established purchasing frameworks and meeting vendor requirements, we regularly manage our clients’ technology vendors for them. This reduces your workload and provides a single point of contact for all your technology providers.
How does Fidelis stay updated on the evolving technology needs and challenges of the public sector?
Our team continuously engages in professional development, attends industry conferences, and actively participates in public sector technology forums to stay abreast of the latest trends, threats, and solutions.
Do you offer on-site support for critical systems?
Yes. Our IT service plans for logistics and transportation firms assign a dedicated local team that can be dispatched to support your operations as needed.
What if we don’t have an internal IT team?
No problem. Our transportation and logistics IT support can either take full ownership of your IT in a done-for-you model or support whoever is handling your IT in a done-with-you approach. Learn more about our managed IT support here.
What if we only need partial support or project help?
No problem. We offer flexible co-managed and project-based options that augment your existing IT staff or vendors. Learn more about our co-managed services here.
Can you help us reduce paper-based processes and go digital?
Absolutely. We will help you implement digital workflows, cloud storage, and secure document management specifically tailored to the needs of public sector organizations.
Can Fidelis IT support for the public sector help manage our vendors and coordinate with other tech providers?
Yes. We regularly coordinate with our clients’ software and hardware vendors to ensure seamless updates, renewals, and support alignment.
Expertly managed IT support for the public sector since 2008
The Fidelis Team is waiting.
Get answers now
(Obligation-free)
206-725-7728