Retail IT support for Seattle, WA
Turn to a local partner who understands the unique needs of your retail operation
Get answers now
(Obligation-free)
206-725-7728
Is your retail business facing challenges like these?
- Downtime is causing lost sales and customer frustration.
- We need to better integrate our POS, inventory, and accounting systems.
- Our outdated technology makes us reliant on manual processes.
- Payment processing is a constant security concern.
- We don't trust our backup and disaster recovery plan.
- We need better connectivity between our locations.
- We need better loss-prevention technologies.
- Inaccurate inventory counts cause stockouts or overstocking.
- Navigating industry regulations like PCI DSS is a big challenge.
Don't let IT issues impact your retail operation
As a dedicated IT partner for retailers, we understand the unique challenges you face.
POS downtime, inventory discrepancies, compliance issues, and shrinkage can all hurt sales. You can meet these challenges head-on with our full range of IT support solutions for Seattle-area retailers. We provide a comprehensive suite of services that eliminate IT headaches for your retail operations while saving you money and time.
We’re in our second decade of helping Seattle retailers work more efficiently with lower IT capital outlays and operating costs. Our retail IT services give you access to new technologies and friendly experts with years of experience, so you can focus on serving your customers and growing your retail operations.
The client's voice
Fidelis retail IT solutions include:
- Expertise with a wide range of retail POS, CRM, and inventory control platforms
- Proactive management and 24/7 monitoring so vulnerabilities are patched before they cause issues
- Compliance support for PCI DSS, CPSC, KYC, and labor laws
- Redundant internet solutions and failover options for network reliability in remote or rural areas
- Digital transformation and Industry 4.0 solutions for inventory, POS, payroll, and IoT
- Fiber and Cat6a structured cabling services for communication, POS, and security installations
FiMSP plans
Fidelis Managed Service Plans (FiMSPs): IT support without surprises for Seattle retailers
Our FiMSPs deliver better outcomes for less money than hiring in-house IT, and there are no surprises: they are flat-rate and all-inclusive, so you can easily control costs and plan long term.
The client's voice
Fidelis retail IT support: By the numbers
3K+
Devices under management
25+
Local Seattle employees
96%
First call resolution
5.4years
Average customer tenure
8years
Average employee tenure
2008
Founded in Seattle
Is Fidelis IT support right for your retail operation?
- We’ll be a great fit if:
- You have between 5 and 150 staff, and technology drives your business processes.
- You see long-term value in proactively investing in your business technology.
- You need multilayered security, including business continuity and disaster recovery.
- You seek guidance and training from experienced technology experts.
- We may not be a fit if:
- You see technology as a burden and a cost center rather than an asset.
- You prefer to commit resources only when IT issues arise.
- Your retail operations are primarily offline and not time sensitive.
- You believe your team can already handle any new technologies or risk factors.
Contact
Assessment and Strategy
Solution
Fidelis IT support for retailers lets you leverage the best in the business
Frequently asked questions
Who are you guys?
Fidelis was founded in Seattle in 2008 by Scott Wittstock, a former Marine and IT communications engineer. We have since grown into a comprehensive business technology provider, with teams of consultants, engineers, and service agents working from our Fidelis building in Renton and serving hundreds of clients throughout the Greater Seattle area.
Do you offer on-site support for critical systems?
Yes. Our IT support for retailers assigns a dedicated local team that can be dispatched to support your premises as needed.
Does Fidelis IT support for retailers cover shifts and overnight workers?
Yes. Our support is available around the clock to match your in-store or online sales schedule.
What if we don’t have an internal IT team?
No problem. Our IT support for retailers can either take full ownership of your IT in a done-for-you model or support whoever is handling your IT in a done-with-you approach. Learn more about our managed IT support here.
What if we only need partial support or project help?
We offer flexible co-managed and project-based options that augment your existing IT staff or vendors. Learn more about our co-managed services here.
Will Fidelis IT support for retailers help us with security and compliance?
Yes, we have dedicated cybersecurity services with support teams providing 24/7 monitoring and response. This is augmented by our cabling and infrastructure division, meaning we can build your cybersecurity from the ground up and implement multiple layers of protection for your IT network and any physical premises.
Our IT services for retailers can also audit and secure all your existing infrastructure, including the store and warehouse Wi-Fi and wired networks.
For compliance, we can also ensure you’re able to satisfy several regulatory frameworks for retailers. We provide gap assessments and ongoing compliance support for PCI DSS, NIST, ISO, and others.
Can you help us reduce paper-based processes and go digital?
Absolutely. Our IT solutions for retailers will help you implement digital workflows, cloud storage, and secure document management specifically tailored to the needs of in-store and online retail operations.
Can Fidelis IT support for retailers help manage our vendors and coordinate with other tech providers?
Yes. We regularly coordinate with software and hardware vendors to ensure seamless updates, renewals, and support alignment.
Expert IT support for Seattle retailers since 2008
The Fidelis Team is waiting.
Get answers now
(Obligation-free)
206-725-7728