People we help
Expert Support for IT Leaders at Seattle-Area SMBs and Nonprofits
Reliable and effective IT solutions, fully managed by us or co-managed with your internal team
Get answers now
(Obligation-free)
206-725-7728
Are issues like these impacting your ability to lead?
- We need to minimize IT disruptions so our users can concentrate on their tasks.
- We don’t have true 24/7 coverage, so I’m always on call—even during vacations.
- I’m not sure our backups, DR, or cybersecurity will hold up in a real incident.
- I want to grow our internal IT team, but my organization doesn't have the headcount.
- We tried outsourcing, but they didn't deliver value and only slowed us down.
- I need to focus on projects that add value to our organization.
- We’ve outgrown our current tech stack, but I don’t have time to research or test replacements.
- We need a reliable, expert partner to take the pressure off me and my in-house IT team.
Direct access to IT professionals with diverse expertise
As the technical lead, you probably face a constant battle: focusing on strategic planning versus handling daily IT issues. Between budgeting, cybersecurity, and infrastructure management, you can easily spread yourself too thin, with no time to implement meaningful improvements or develop your own skills.
We offer a solution. You can fill any skill gaps in your team with our technicians in a co-managed service arrangement, or create an entire team of outsourced experts from our fully managed plans. Either way, you'll have scalable support without increasing your headcount.
Get enterprise-level performance on an SMB budget
You can leverage our experts to complete an important project, or let our help desk take care of day-to-day issues so you can focus on strategic initiatives and revenue-generating projects. Contact us today for a free consultation, and we’ll answer any questions you have.
Why partner with Fidelis?
Cost savings and predictable budgeting:
Our service plans are far less expensive than hiring internal IT staff, and they're flat rate and all-inclusive, allowing you to better control costs and plan ahead. We also offer the peace of mind of monthly, pay-as-you-go contracts.
Advanced technologies:
You and your team will appreciate how our Network and Security Operation Centers support you in the background. These and other “enterprise-class” technologies give your small or midsize organization a significant competitive edge.
Current best practices:
You likely don’t have the resources to keep up with developments in IT, compliance, or data security. But we do. Pass it on to us, and we'll keep your employees trained and your systems in their highest-performing, most secure state.
Mobile device management (MDM):
Configure your employees’ laptops and smartphones for secure company access and ensure your data is safe. Fidelis MDM gives you comprehensive visibility and control for all device types, applications, and documents.
Why Clients Choose Fidelis
Locally owned and operated
in the Pacific Northwest
25+ person team
with friendly, familiar faces
Personalized service
and solutions that fit your business
People-over-profit culture
that prioritizes our team and yours
Award-winning MSP
recognized locally, nationally, and globally
How Fidelis helps you grow
Fidelis means faithful and dependable. Since 2008, we’ve been faithfully delivering managed IT services for Seattle-area businesses and nonprofits.
Behind CEO Scott Wittstock, the Fidelis team is committed to providing technologies and services that improve your productivity, security, and peace of mind, all while saving you time and money.
Testimonials
Success stories
Kent, WA
Fidelis Managed IT Services for Seattle-area SMBs and nonprofits
Finding a reliable and responsive technology partner just got easier:
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Frequently asked questions
Where does Fidelis provide services, what’s the response time, and can we get remote support?
Our headquarters are in Renton and we provide full and co-managed IT services across the Greater Seattle area and Puget Sound.
For response times, our target is to review and assess all support requests within 60 seconds.
We provide support on site or remotely through our Customer Portal, or call us at 206-725-7728.
Does Fidelis deliver its services itself, or do you send contractors?
We prioritize a hands-on, locally staffed approach to service delivery. Our core team, including consultants, engineers, help desk personnel, on-site and remote technicians, project managers, trainers, and our network cabling and infrastructure division, are Fidelis employees based in Renton and strategically located throughout the greater Seattle and Puget Sound areas. This allows us to provide prompt, local support and strategic dispatching tailored to our clients’ needs.
To ensure seamless 24/7 coverage and peak responsiveness, we partner with trusted North America-based providers for overflow IT support and specialized services. These include a dedicated Network Operations Center (NOC) and Security Operations Center (SOC), giving our clients access to round-the-clock monitoring and expert-level security operations from teams that focus exclusively on those disciplines.
While many providers rely heavily on third-party contractors, Fidelis remains committed to delivering service primarily through our team, backed by carefully selected partners when necessary to enhance support and extend our capabilities.
Will we have a dedicated point of contact?
Yes. All Fidelis clients are supported by a dedicated account manager who works closely with our service, projects, and support teams to ensure you receive a coordinated experience.
How does Fidelis handle urgent or after-hours support?
Our home-dispatched technician network across the Puget Sound region enables us to respond quickly to emergencies. In addition to rapid daytime dispatching, we maintain dedicated after-hours on-call technicians backed by overflow support resources. This team is ready to triage and resolve urgent incidents, including escalation to our 24/7 SOC (Security Operations Center) and NOC (Network Operations Center) teams-often before you’re even aware of an issue.
Which compliance standards do you cover?
We support regulatory compliance across multiple industries, including HIPAA, PCI-DSS, SOX, GDPR, and others. Our team helps you implement and maintain the right controls to meet your industry’s specific requirements. We also offer HIPAA-specific training and assist with the implementation of technical safeguards such as password management best practices, data retention policies, and endpoint security controls
How much does it cost? Do you offer any kind of guarantees?
You’ll find clear pricing for our Fidelis Managed Service Plans (FiMSPs) on our pricing page. Costs vary based on your environment, service level, and support needs. Most plans are billed at a flat monthly rate and include options for monthly, annual, or multi-year agreements.
As for guarantees: we earn your trust through results. You’ll receive monthly performance reports so you can evaluate the value we provide. If you’re interested in a trial or custom contract structure, we’re happy to explore options that work for your team.
Who are you guys?
Fidelis was founded in Seattle in 2008 by Scott Wittstock, a former Marine and IT communications engineer. Fidelis has since grown to a team of 25+ engineers and customer service agents working from our own building in Renton.
We serve hundreds of small to midsize businesses and nonprofits across the Greater Seattle area, with a focus on productivity, cybersecurity, and long-term IT strategy. You can learn more about Fidelis here.
Fidelis expertly managed IT: Serving Seattle-area businesses and nonprofits since 2008
Your Fidelis Team is waiting.
Get answers now
(Obligation-free)
206-725-7728