Managed IT Services Seattle
Your dedicated outsourced IT team
24/7 productivity, security, and peace of mind for Seattle-area businesses and nonprofits
Get answers now
(Obligation-free)
206-725-7728
Solve issues before they cause costly disruptions and downtime
Fidelis Managed Service Plans (FiMSP) keep your operations running smoothly and prepared for anything.
You’ll have a dedicated team monitoring your systems, making optimizations, answering your questions, and reporting back to you monthly so you know exactly where your IT spend is going.
Click the links below to explore our comprehensive suite of outsourced business IT solutions.
The benefits of outsourcing your business IT
Proactive strategy:
Rely on experts to identify issues in your systems and correct them before they cause problems. You’ll save significant time and your staff will be able to work more productively and confidently, ultimately improving your outcomes and their satisfaction.
Advanced technologies:
You’re not in the IT business, so leverage technologies and tools through us that you might otherwise not have the resources for. These “enterprise-class” technologies can give your small or midsize organization significant competitive advantages.
Current best practices:
Instead of committing resources to keep up with technology developments, pass this on to us — it’s what we do. You’ll be able to keep your systems and protocols in the highest-performing, most-secure state.
Cost savings and predictable budgeting:
Our managed IT plans are far less expensive than hiring, training, and retaining your own internal IT staff. And no more surprises: our plans are flat rate and all-inclusive, allowing you to better control costs and plan long term.
You can ensure maximum value with our flat-fee plans that cover anything and everything you need.
Are we a fit?
Your Fidelis Managed Service Plan (FiMSP) will provide you with a complete outsourced IT department, dedicated to helping you to gain control of your productivity.
- We’ll be a great fit if:
- You have between 5 and 150 employees and use technology to enhance your business outcomes.
- You see the long-term value in proactively investing in your technology.
- You want a partner to manage your systems, security, and vendors.
- You want multilayered security, including business continuity and disaster recovery.
- You seek guidance and training from experienced technology experts.
- We may not be a fit if:
- You see technology as a burden and a cost center rather than a business asset.
- You prefer to commit resources only when technology issues arise.
- You’re looking for someone to call in only when trouble arises.
- Your operations are primarily offline and not time sensitive.
- You believe your team can already handle any new technologies or risk factors.
Why choose Fidelis as your dedicated IT team?
Just some of the benefits:
Server monitoring
Network monitoring
Desktop monitoring
Network and security assessments
Mobile device management
Help desk
Local onsite support
Custom project work
Co-managed support
How Fidelis helps you grow
Fidelis means faithful and dependable. Since 2008, we’ve been faithfully delivering managed IT services Seattle and Puget Sound organizations rely on.
Behind founder and CEO Scott Wittstock, the team is committed to providing technologies and services that improve your productivity, security, and peace of mind, all while saving you money and stress.
What the results look like
Your organization and its customers and employees feel more secure.
Your compliance obligations are no longer causing stress.
You have confidence in your passwords, backups, and security measures.
You trust the cloud and can take full advantage of its benefits.
Success stories
Finding your dedicated outsourced IT team just became easier:
Book a call so we know how to help
Get tailored recommendations
Watch our team go to work
Managed IT Services Seattle Partners
Frequently asked questions
What is an MSP and how does it differ from break-fix services?
Managed services providers (MSPs) deliver outsourced business IT services and consulting. They let you completely or partially outsource your technology management, giving you access to expertise while saving you the costs of hiring internal IT staff.
In contrast to break-fix services, MSPs monitor IT environments for irregularities and apply proactive maintenance protocols to optimize performance and reduce disruptions. Break-fix providers react to problems only when users notice impaired performance or downtime.
While break-fix plans may be cheaper, they inevitably result in greater risk and long-term costs.
What factors should I consider when choosing an MSP?
When evaluating MSPs, inquire about their response times, issue resolution speed, availability of a service level agreement, and whether they offer a performance-based cancellation option. Be wary of MSPs who lack local resources and offer only remote, out-of-time-zone service. Be especially careful with vendors requiring long-term contractual commitments.
Where does Fidelis provide services, what’s the response time, and can we get remote support?
Our headquarters are in Renton and we provide full and co-managed IT services across the Greater Seattle area and Puget Sound.
For response times, our target is to review and assess all support requests within 60 seconds.
We provide support on site or remotely through our Customer Portal, or call us at 206-725-7728.
Which compliance standards do you cover?
We facilitate multiple regulatory compliance requirements such as HIPAA, PCI, SOX, GDPR, and others.
How much does it cost? Do you offer any kind of guarantees?
Monthly pricing for FiMSP plans is laid out in detail on our pricing page.
We guarantee you’ll love our services, so we don’t lock you into anything and instead offer monthly, pay-as-you-go contracts. This, in addition to our detailed monthly reporting, lets you constantly assess the value of your Fidelis service plan.
Who are you guys?
Fidelis was founded in Seattle in 2008 by Scott Wittstock, a former Marine and IT communications engineer. Fidelis has since grown to a team of 25+ engineers and customer service agents working from our own building in Renton. We serve hundreds of clients throughout the Greater Seattle area, specializing in productivity and security technologies for small and midsize businesses and nonprofits. You can learn more here.
Expert IT services Seattle area businesses and nonprofits have relied on since 2008
The Fidelis Consulting Team is waiting.
Get answers now
(Obligation-free)
206-725-7728