People we help
IT Support for Operations Managers
The help you need to maximize productivity and minimize downtime
Get answers now
(Obligation-free)
206-725-7728
Is your IT failing to support your day-to-day operations?
- IT issues are lowering my team's productivity and slowing us down.
- Frustrating IT systems make it hard to attract and retain talented people.
- We need to prevent IT problems instead of always reacting to them.
- Our current IT is just an expense, not an investment or an asset.
- Our IT provider is slow to respond and hasn't matched our growth.
- We can't afford to hire, train, and pay benefits for in-house IT staff.
- I'm not confident our data is backed up and safe from cyberattacks.
- We're behind with tools like Microsoft 365 and AI, and no one is guiding us.
Start enjoying the benefits of today's business IT to manage your operations
Is your team’s productivity suffering from slow systems, security gaps, and a lack of skilled IT staff? Are you constantly distracted by technology failures at work?
Our managed IT services offer comprehensive, scalable IT solutions that support your team and free you to focus on core business goals.
You and your team will appreciate how our proactive maintenance and quick on-site and remote support push technology into the background. You’re left only with the functionality promised by today’s business IT: smoother communication, automated security and backups, and effortless mobile productivity.
Contact us today for a free consultation and jargon-free answers to any questions you have.
Why partner with Fidelis?
Cost savings and predictable budgeting:
Our service plans are far less expensive than hiring internal IT staff, and they're flat rate and all-inclusive, allowing you to better control costs and plan ahead. We also offer the peace of mind of monthly, pay-as-you-go contracts.
Better technologies:
You’re probably not in the IT business, but we are. By partnering with us, you gain access to advanced tools usually reserved for larger firms. These “enterprise-class” solutions can give your small or midsize operation a significant competitive edge.
Current best practices:
You likely don’t have the resources to keep up with developments in IT, compliance, or data security. But we do. Pass it on to us, and we'll keep your employees trained and your systems in their highest-performing, most secure state.
Mobile device management (MDM):
Configure your employees’ laptops and smartphones for secure company access and ensure your data is safe. Fidelis MDM gives you comprehensive visibility and control for all device types, applications, and documents.
Why Clients Choose Fidelis
Locally owned and operated
in the Pacific Northwest
25+ person team
with friendly, familiar faces
Personalized service
and solutions that fit your business
People-over-profit culture
that prioritizes our team and yours
Award-winning MSP
recognized locally, nationally, and globally
How Fidelis helps you grow
Fidelis means faithful and dependable. Since 2008, we’ve been faithfully delivering managed IT services for Seattle-area businesses and nonprofits.
Behind CEO Scott Wittstock, the Fidelis team is committed to providing technologies and services that improve your productivity, security, and peace of mind, all while saving you money and stress.
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Success stories
Fidelis Managed IT Services for Seattle-area SMBs and nonprofits
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Frequently asked questions
Why partner with Fidelis?
Partnering with Fidelis gives you access to a full team of IT experts without the overhead of internal hires. Our flat-rate, all-inclusive service plans simplify your budgeting, while our monthly contracts offer flexibility and peace of mind. You’ll also receive monthly reporting that shows exactly what you’re getting and how you’re benefiting.
Just as importantly, you’ll have access to advanced, enterprise-grade tools that are typically out of reach for small and midsize businesses. This includes professional-grade cybersecurity, modern productivity platforms, and performance optimization strategies. And we’ll implement training and upskilling for these new tools: From employee cybersecurity training to patch management and compliance support, our team ensures your technology is current, secure, and aligned with industry standards.
How will Fidelis help us save money and budget confidently?
Our service plans cost significantly less than building and managing an internal IT team. Our flat-rate, all-inclusive pricing model eliminates surprise invoices and keeps your budget predictable.
You get access to a team of IT experts, with support for helpdesk, security, cloud, and infrastructure services all under one plan. Whether fully managed or co-managed, your business benefits from cost certainty and strategic value at every level.
Where does Fidelis provide IT support for operations managers, what’s the response time, and what about emergencies?
Our headquarters are in Renton and we provide full and co-managed IT services across the Greater Seattle area and Puget Sound.
Our local team ensures rapid response times, and we provide clear SLAs so you know what to expect. For response times, our target is to review and assess all support requests within 60 seconds.
We provide support on site or remotely through our Customer Portal, or call us at 206-725-7728.
In addition to our standard coverage, we maintain after-hours on-call technicians supported by overflow resources to ensure you’re covered outside of business hours. When critical issues arise, our team triages immediately and coordinates with our Network Operations Center (NOC) and Security Operations Center (SOC) partners to take action quickly, often resolving issues before you’re even aware of them.
Does Fidelis deliver its services itself, or do you send contractors?
We prioritize a hands-on, locally staffed approach to service delivery. Our core team, including consultants, engineers, help desk personnel, on-site and remote technicians, project managers, trainers, and our network cabling and infrastructure division, are Fidelis employees based in Renton and strategically located throughout the greater Seattle and Puget Sound areas. This allows us to provide prompt, local support and strategic dispatching tailored to our clients’ needs.
To ensure seamless 24/7 coverage and peak responsiveness, we partner with trusted North America-based providers for overflow IT support and specialized services. These include a dedicated Network Operations Center (NOC) and Security Operations Center (SOC), giving our clients access to round-the-clock monitoring and expert-level security operations from teams that focus exclusively on those disciplines.
While many providers rely heavily on third-party contractors, Fidelis remains committed to delivering service primarily through our team, backed by carefully selected partners when necessary to enhance support and extend our capabilities.
Will Fidelis help with technology planning and strategy?
Yes. We provide customized strategic business reviews tailored to each client’s needs-whether annually, quarterly, monthly, or more frequently. Our flexible approach ensures we meet you where you are at to support your evolving business and IT goals.
You’ll work with both a dedicated account manager and a strategic account manager to align technology initiatives with your operations. We also offer regular check-ins and are always available to join planning sessions as needed.
Our leadership team frequently participates in client board meetings, especially with nonprofits-and regularly collaborates with executive teams to help prioritize initiatives. In addition, we host open roundtable discussions and webinars, both in-person and virtual, to explore emerging technologies such as AI and evolving IT trends.
Which compliance standards do you cover?
We facilitate regulatory compliance requirements across multiple industries, including HIPAA, PCI, SOX, GDPR, and others.
How much does it cost? Do you offer any kind of guarantees?
Monthly pricing for FiMSP plans is laid out in detail on our pricing page.
Our guarantee is that you’ll love our services, so we don’t lock you into anything and instead offer monthly, pay-as-you-go contracts. This, in addition to our detailed monthly reporting, lets you constantly assess the value of your Fidelis service plan.
Who are you guys?
Fidelis was founded in Seattle in 2008 by Scott Wittstock, a former Marine and IT communications engineer. Fidelis has since grown to a team of 25+ engineers and customer service agents working from our own building in Renton.
We serve hundreds of clients throughout the Greater Seattle area, specializing in productivity and security technologies for small and midsize businesses and nonprofits. You can learn more here.
Fidelis expertly managed IT: Serving Seattle-area businesses and nonprofits since 2008
Your Fidelis Team is waiting.
Get answers now
(Obligation-free)
206-725-7728