Fidelis Managed Services Plans (FiMSP)
Your Onboarding Process
What to expect when our partnership begins
Get answers now
(Obligation-free)
206-725-7728
A dedicated team to guide your move to Fidelis
Changing IT providers can be a little like living through a home renovation: Unpleasant surprises can result if things aren't planned carefully in advance. Over the years, we’ve perfected an onboarding process for our clients that’s both thorough and structured. You’ll be guided by our dedicated migration team — dedicated meaning it’s all they do.
They’ll guide you through our established 5-step migration map, which guarantees a high level of involvement and understanding and keeps surprises to a minimum. So, while bringing in a new IT support partner may dial your anxiety up a notch or two, you can be confident that handling migrations is something we do every day, and do very well.
Feel free to contact us, and we’ll be happy to talk you through the onboarding process.
Testimonials
Success stories
Process Details
Mutual-Fit Assessment
To ensure your organization gets the most from our services it's essential for our philosophies to align. It’s this kind of partnership that we thrive on, so it’s important that we know we’ll be a good match for each other.
To begin, we’ll introduce our team and present our approaches to achieving productivity and security through IT. We’ll simultaneously gather information about your operations, locations, capabilities, and needs. This way, we can establish a partnership based on shared goals.
Quotation
You’ll receive a quote at this early stage to prevent surprises later on in the process. It will be based on the capabilities and requirements of your specific IT environment, including:
- Number of locations and users
- Number of servers and devices
- Number of internal IT staff
- Unique security or productivity goals
Onboarding
To kick off our partnership, you’ll meet your new Fidelis team, typically an Account Manager, Project Manager, Lead Engineer, and support staff. The Onboarding phase involves this team being on site for 2–3 days, depending on the number of locations.
They’ll deploy the Fidelis software tools (agents) to your workstations, laptops, Macs, and servers and train your users on how to use them. They’ll also provide training on how to interact with the Fidelis Help Desk, Ticket Portal, and self-scheduling tool, and address any issues that arise.
Champagne Period
For the initial month following onboarding, your dedicated Fidelis project team will perform weekly follow-up check-ins to ensure all the details are complete and all users feel comfortable with the new services.
All of your users will have access to our experts for any answers or training they need.
Strategic Business Reviews
In addition to our detailed monthly reporting, you’ll receive Strategic Business Reviews (SBRs) that outline how well our services are being received by your users and stakeholders.
We’ll also provide recommendations for continuing to meet the goals agreed upon during the onboarding process. Coupled with our ongoing best practices training, you’ll have everything you need to make well-informed business decisions.
Fidelis Managed Service Plan Onboarding Guide
Our Services
Fidelis FiMSP outsourced IT support: Full and co-managed partnerships since 2008
Frequently asked questions
How long does it take to complete the onboarding process?
How much does it cost? Do you offer any kind of guarantees?
Monthly pricing for FiMSP plans is laid out in detail on our pricing page.
We guarantee you’ll love our services, so we don’t lock you into anything and instead offer monthly, pay-as-you-go contracts. Combined with our detailed monthly reporting, this allows you to continually assess the value and effectiveness of your Fidelis service plan.
I tried the pricing calculator. What’s the next step? How can I get a quote?
It begins with a free consultation with our team. This is not a sales call. We’ll take time to understand your business, your resources and goals, and your challenges and bottlenecks.
When that’s figured out, we’ll know if our services are right for you. If they are, we’ll propose a roadmap with milestones and an official quote. And if we aren’t a good fit, we’ll happily recommend a more suitable provider.
Does Fidelis deliver its services itself, or do you send contractors?
Where does Fidelis provide services, what’s the response time, and can we get remote support?
Our headquarters are in Renton, and we provide full and co-managed IT services across the Greater Seattle area and Puget Sound.
For response times, our target is to review and assess all support requests within 60 seconds.
We provide support on site or remotely through our Customer Portal, or call us at 206-725-7728.
Who are you guys?
Fidelis was founded in Seattle in 2008 by Scott Wittstock, a former Marine and IT communications engineer. We have since grown to a comprehensive business technology provider, with teams of consultants, engineers, and customer service agents working from the Fidelis building in Renton. We serve hundreds of businesses and nonprofits throughout the Greater Seattle area, specializing in productivity and security technologies. You can learn more here.
Ready for a dedicated IT partner?
Your Fidelis Team is waiting.
Get answers now
(Obligation-free)
206-725-7728