Co-Managed IT Seattle
Expert support for your internal IT team
Budget-friendly month-to-month contracts and a full local support team at the ready
Get answers now
(Obligation-free)
206-725-7728
Does your in-house IT need help?
- Our IT people lack adequate tools and resources.
- System maintenance tasks are slowing us down.
- We want to grow our IT team, but hiring isn’t an option.
- Vacations and sick days are impacting our operations.
- The IT workload is making burnout a real risk.
- It’s difficult to understand and select new technologies.
- We are facing a major IT project and need more resources.
- The state of our technology makes it hard to attract new employees.
Extra hands and expertise for your technology team
Are your current IT resources underperforming? Solve this problem by leveraging our three decades of experience helping small and midsize organizations profit from their IT investments.
Our co-managed plan will boost the capabilities of your current IT people. We’ll work with them to understand their strengths and weaknesses, and help them meet their goals of providing productive and secure IT infrastructure.
With Fidelis co-managed IT, Seattle-area businesses and nonprofits can augment their internal IT teams and enjoy better technology ROI.
Why a co-managed IT strategy makes sense for your organization
No more resource gaps:
We adjust our services to complete your in-house IT team, providing assistance when they lack the time or expertise.
Specializations:
Gain instant access to our advanced tools, specialized skills, and the latest best practices without spending the time to train your existing team.
Scalability:
Your flexible co-managed solution will grow with your business, ensuring you’re always paying for the right level of support.
Cost savings:
A co-managed strategy is far less expensive than expanding your headcount with permanent internal IT staff.
Predictable budgeting:
No more surprises — your co-managed plan is flat rate and month by month, allowing you to better control costs and plan long term.
Enterprise-level partnerships:
Through us, you have affordable access to IT industry leaders and their reliable, secure, and easy-to-manage technologies.
Are we a fit?
- We’ll be a great fit if:
- You have between 5 and 150 employees and see technology as essential to your future.
- You recognize the long-term value in proactively investing in your IT.
- You have in-house IT resources and are looking for ways to improve their performance.
- You want guidance and training from experienced technology experts.
- We may not be a fit if:
- You see technology as a burden and a cost center rather than a business asset.
- You prefer to commit resources only after IT issues arise.
- You believe your team can already handle any new technologies or risk factors.
- You believe you already know the latest technology best practices and security risk factors.
Co-Managed IT Seattle
How can Fidelis augment your existing IT resources?
24/7 system health monitoring
Remote management platform
Task automation
Vacation coverage
OS and software management
Maximized ROI
Digital transformation
Custom projects
Security awareness training
How Fidelis helps you grow
Fidelis means faithful and dependable. Since 2008, we’ve been faithfully providing the co-managed IT Seattle and Puget Sound organizations rely on for improving the performance of their in-house teams.
Behind founder and CEO Scott Wittstock, our team is committed to delivering services that improve your productivity, security, and peace of mind, all while saving you money and stress.
What the results look like
You gain access to the resources of a fully managed IT services provider.
Your organization completes that challenging project.
Your staff enjoy better IT support, and job satisfaction improves for your IT people.
You retain the benefits of operating your own internal technical team.
Success stories
Help for your IT team just became easier:
Book a call so we know how to help
Get a tailored co-managed plan
Watch our team go to work
Co-Managed IT Seattle Partners
Frequently asked questions
What is an MSP and how does it differ from break-fix services?
Managed services providers (MSPs) deliver outsourced business IT services and consulting. They let you completely or partially outsource your technology management, giving you access to expertise while saving you the costs of hiring internal IT staff.
In contrast to break-fix services, MSPs monitor IT environments for irregularities and apply proactive maintenance protocols to optimize performance and reduce disruptions. Break-fix providers react to problems only when users notice impaired performance or downtime.
While break-fix plans may be cheaper, they inevitably result in greater risk and long-term costs.
What’s the difference between fully managed and co-managed MSP plans?
In a fully managed plan, the MSP takes complete responsibility for all aspects of your IT infrastructure. The MSP becomes your IT department.
With a co-managed IT plan, the MSP partners with your existing internal IT team, augmenting their capabilities and sharing responsibilities for IT strategy and management. The MSP supports your IT department.
What if we don’t have an internal IT team?
No problem. Our managed IT plans can either take full ownership of your organization’s IT in a done-for-you model or support whoever is handling your IT in a done-with-you approach.
What factors should I consider when choosing an MSP?
When evaluating MSPs, inquire about their response times, issue resolution speed, availability of a service level agreement, and whether they offer a performance-based cancellation option. Be wary of MSPs who lack local resources and offer only remote, out-of-time-zone service. Be especially careful with vendors requiring long-term contractual commitments.
Where does Fidelis provide services, what are the response times, and can we get remote support?
Our headquarters are in Renton and we provide full and co-managed IT services across the Greater Seattle area and Puget Sound.
For response times, our target is to review and assess all support requests within 60 seconds.
We provide support on site or remotely through our Customer Portal, or call us at 206-725-7728.
How much does it cost? Do you offer any kind of guarantees?
Monthly pricing for FiMSP Managed and Co-Managed plans is laid out in detail on our pricing page.
We guarantee you’ll love our services, so we don’t lock you into anything and instead offer monthly, pay-as-you-go contracts. This, in addition to our detailed monthly reporting, lets you constantly assess the value of your Fidelis service plan.
Who are you guys?
Fidelis was founded in Seattle in 2008 by Scott Wittstock, a former Marine and IT communications engineer. Fidelis has since grown to a team of 25+ engineers and customer service agents working from our own building in Renton. We serve hundreds of clients throughout the Greater Seattle area, specializing in productivity and security technologies for small and midsize businesses and nonprofits. You can learn more here.
Expert co-managed IT services Seattle-area businesses and nonprofits have relied on since 2008
The Fidelis Consulting Team is waiting.
Get answers now
(Obligation-free)
206-725-7728