Frequently Asked Questions
Choosing Fidelis – Decision-Making
This section helps business owners evaluate Fidelis vs. other MSPs.
What is the difference between an MSP and “break-fix” IT support?
An MSP will proactively monitor your IT environment and apply comprehensive maintenance and management protocols to minimize disruptions and optimize performance. In contrast, break-fix providers usually react to issues after they have been identified by staff. While the latter may be cheaper, they inevitably result in more downtime, greater long-term costs, and significantly more risk.
How much does managed IT support cost per user?
Fully managed plans average $125–$185 per user per month; co-managed plans average $50–$95 per user per month. This page provides detailed information and a helpful pricing calculator.
Who are Fidelis’ key technology partners and why does that matter?
We have partnerships with Microsoft, WatchGuard, Datto, HPe, and other industry leaders that let us deliver faster escalations and better pricing for our clients. Learn more about our key partners here.
What kind of process does Fidelis use for projects?
Our dedicated project team’s methodology covers discovery through post-project review, ensuring on-time, on-budget delivery.
What industry awards has Fidelis earned?
We’ve been recognized as a Channel Futures MSP 501 winner every year since 2015, the CRN MSP 500 list of top managed service providers, and “Top MSP – Seattle” from Clutch and UpCity.
How does Fidelis give back to the community?
We donate time and services to multiple local nonprofits and sponsor charitable events across the Puget Sound. Learn more about our community programs here.
Is Fidelis a veteran-owned company?
Yes. Fidelis is a registered Service-Disabled Veteran-Owned Small Business (SDVOSB). Our leadership team includes U.S. military veterans, and we reflect that service-oriented culture in our work. Learn more about veteran-owned businesses here.
What can I do with the Fidelis customer portal?
The Fidelis website’s secure online portal lets you submit and track support tickets, upload screenshots, review asset inventories, and access education resources such as self-help videos.
What is the Fidelis Support Agent and how does it help manage my IT?
Our support agent software collects health metrics, automates patches, enables secure remote control, and offers one-click access to our support portal, training links, and emergency contact info.
Will Fidelis send a technician on-site if an issue can’t be resolved remotely?
Yes! We dispatch local field techs for hardware failures, cabling work, or hands-on troubleshooting.
What happens if my assigned technician is unavailable?
Tickets are fully documented so another Fidelis engineer can step in without delay.
How do I know if my issue is being worked on?
Email notifications, real-time portal updates, and SLA timers keep you informed of ticket progress.
What kind of after-hours support do you provide?
Because your systems are monitored 24/7 by our staffed Network Operations Center (NOC) and Security Operations Center (SOC), you can access a live response at any hour from our overflow help desk and on-call engineers.
How does Fidelis monitor and protect my systems 24/7?
Our tools stream logs to a staffed Network Operations Center (NOC) and Security Operations Center (SOC) who investigate and remediate alerts 24/7/365.
Can you consolidate licensing and project labor into one invoice?
Yes. We can bundle Microsoft 365 subscriptions, cybersecurity tools, and any project labor into a consolidated monthly invoice.
How does Fidelis bill for MSP services?
We bill in arrears based on actual users, workstations, servers, and number of managed office locations. (Minimum user numbers: 10 for fully managed plans, five for co-managed plans.)
How do Fidelis contracts work?
The initial term is 12 months; the contract then changes to monthly. One- and three-year renewals are also available to lock in current rates.
How does Fidelis track and report performance?
You will receive monthly executive summaries showing critical health metrics, patching compliance, asset inventory, and security posture.
What’s included in onboarding?
Our dedicated migration team will guide you through our established five-step migration process, which is not only thorough and structured, but designed to cause as little disruption to your operations as possible. Your onboarding will include discovery, documentation, support tool deployment, staff training, and go-live support. Our onboarding process is explained in detail here.
How does Fidelis prevent downtime?
We monitor your systems continuously, apply patches promptly, test backups, and constantly attempt to remediate issues before they impact users.
What if we have strict compliance obligations?
We have deep experience facilitating multiple regulatory compliance requirements, including HIPAA, PCI, SOX, GDPR, and others.
Will we have to purchase new IT equipment?
Normally no, unless you were already lacking something essential.
Will a co-managed IT plan make our existing IT team members redundant?
That’s not our approach. Instead, our co-managed plans are designed to augment your team with our knowledge, resources, tools, and training. This way, they can develop their abilities and improve your IT processes.
What if we don’t have an internal IT team?
No problem. Our plans can either take full ownership of your organization’s IT in a done-for-you model or support whoever is handling your IT in a done-with-you approach
Are there hidden costs or surprise fees?
No. All labor, tools, and deliverables are outlined in writing before onboarding begins. Learn more about our pricing here.
What services are included in a Fidelis plan?
Plans include a remote help desk, 24/7 monitoring, patch management, endpoint protection, documentation platform, vCIO strategy, and regular strategic business reviews. Learn more about our plans and pricing here.
Do you offer both fully managed and co-managed IT services?
Yes! Choose a fully managed plan for comprehensive, done-for-you IT support, or a co-managed plan that augments your internal team in a done-with-you approach. Learn more about our managed IT service plans here.
Does Fidelis deliver its services itself, or do you send contractors?
Unlike many MSPs, we do not hire third parties to deliver our services. We’re a full-service business technology organization. Our consultants, engineers, help desk team, project team, training team, and network cabling and infrastructure division are all Seattle-based Fidelis employees.
How fast is your response time for support issues?
Our help desk’s average response time to most support issues is under 15 minutes and critical issues less than 5 minutes.
Where does Fidelis provide IT support?
Our headquarters are in Renton and we offer fully managed and co-managed IT services across the Greater Seattle area and Puget Sound. We deliver support on site or remotely through our Customer Portal; you can also call us directly.
Can you provide customer testimonials or references?
Absolutely! Upon request we provide case studies and connect you with reference clients who can share their experience with Fidelis.
What qualifications and partnerships does Fidelis have?
We are a Microsoft Solutions Partner and hold active partnerships with WatchGuard, Datto, HPe, and several other leading vendors. These relationships bring you preferred pricing, premium support, and faster escalations.
How long has Fidelis been in business?
Fidelis opened its doors in 2008 and has been serving clients in the Pacific Northwest region ever since. Our history and mission are outlined here.
Client Experience and Support Portal
Can I request a project or quote through the portal?
Yes. Select “New Project Request,” and our account team will follow up.
Do I need to install anything for remote support?
No. The Fidelis Support Agent will be installed during onboarding to enable secure remote sessions.
Can my manager see our team’s tickets?
Yes. Role-based visibility lets supervisors monitor everyone’s requests.
Can I add notes or attachments after submission?
Yes, you can attach files or add additional comments directly in the ticket thread.
How do I check the status of a support ticket?
You can securely access the Fidelis support portal at any time to view notes, technician assignments, and SLAs.
IT Leaders
Do you support Microsoft 365, Azure, and virtualization?
Yes. We are a Microsoft Solutions Partner and provide full stack support for Microsoft 365, Azure, VMware, and Hyper-V.
Do you assist with IT project planning?
Yes. We co-author scopes of work, timelines, and resource plans.
Can you cover PTO or staff turnover?
Yes. We can provide temporary coverage so your users remain supported.
What documentation do you provide?
Network diagrams, asset lists, runbooks, and password vault entries are shared via our secure documentation platform.
Do you offer escalation support for internal IT?
Yes. Your team can escalate Tier 2/3 issues to our senior engineers 24/7.
Do we maintain control in a co-managed setup?
Yes. Your team has access to the same support tools and documentation that our team uses. You maintain admin rights, and Fidelis receives delegated or scoped access as appropriate.
Can we limit what Fidelis can access?
Yes. We’ll work with you to implement appropriate access restrictions for what Fidelis has access to.
Can Fidelis integrate with our existing ticketing system?
We can configure email or webhook-based notifications for ticket activity to help integrate into ticketing systems such as ServiceNow, Jira, ConnectWise, and others.
Business Leaders
Can Fidelis help assess our cybersecurity risk?
Yes. We perform NIST-aligned risk assessments and present actionable roadmaps.
Will Fidelis help budget future technology investments?
Yes. We help create hardware refresh and licensing budget forecasts and recommendations. Our dedicated consulting services are featured here.
Does Fidelis help with long-term IT strategy?
Yes. We offer regular strategic business review meetings that align your technology with your business goals. We also offer dedicated technology consulting services.
How fast do you respond to tickets?
Our help desk’s average response time to most support issues is less than 15 minutes and critical issues less than 5 minutes.
Do you support seasonal staff?
Yes. Your billing can scale up or down each month as your team size changes.
Do you support remote and hybrid employees?
Yes. We deploy secure VPNs, multi-factor authentication (MFA), and cloud tools to keep your remote workers productive.
Can Fidelis complement our existing IT resources?
Yes. Our co-managed plans fill skill gaps and provide tools to better automate and support your systems, all while your staff retains control.
Do you provide 24/7 support?
Yes. Live engineers and Security Operations Center (SOC) analysts are available around the clock.
What is your onboarding process like?
Our onboarding process is explained in detail here. It includes a structured 30–90-day plan covering discovery, cleanup, documentation, and staff training. If you need help immediately, we will provide best-effort support to your organization as soon as the onboarding process begins.
What industries does Fidelis specialize in?
We specialize in nonprofits, manufacturing, healthcare, construction, legal, education, hospitality, and finance.
How much does it cost? Do you offer guarantees?
Flat pricing per user/server plus service-level guarantees ensure predictable costs and high satisfaction. Uniquely, we bill you in arrears, meaning if your headcount increases or decreases during a month, our billing adjusts to reflect these changes. This monthly flexibility affords your business an added level of agility. This page provides details and a helpful pricing calculator.
Operations Managers
What is the process for migrating to Teams or SharePoint Online?
We begin by assessing your current configuration, working with you to plan the structure, configure the tenant, migrate data in stages, train users, and provide post-migration support.
Will you work with third-party vendors?
Yes. We can open and escalate vendor tickets on your behalf.
How do you manage projects?
Your dedicated Fidelis project manager will track scope, timeline, budget, and milestones.
What documentation do you provide?
Network maps, standard operating procedures, checklists, and asset inventories are stored in our shared portal.
Do you handle printer issues?
Yes. We troubleshoot drivers, connectivity issues, and coordinate with 3rd party support vendors as needed.
Does Fidelis manage Microsoft 365?
Yes. We are a Microsoft Solutions Partner and provide full stack support for Microsoft 365. We can help you manage licensing, SharePoint Online, OneDrive, Teams, and other Microsoft 365 services.
Does Fidelis help with onboarding and offboarding?
Yes. User creation, permission changes, computer setup, and offboarding follow documented checklists.
Can we schedule onsite maintenance?
Yes. Recurring or one-off visits are booked through our dedicated dispatcher.
Can we track tickets ourselves?
Yes. Our secure portal’s real-time dashboards display open tickets, SLAs, and technician notes.
Can we set ticket priority?
Yes. Urgent and business-critical tickets are prioritized.
Is most work done remotely?
Yes. Over 90 percent of tickets are resolved remotely; onsite visits are scheduled when hardware intervention is required.
Can Fidelis handle multi-location businesses?
Yes. We manage systems across multiple offices, retail sites, and warehouses nationwide.
How quickly can Fidelis respond to issues?
Most tickets are triaged within 15 minutes; urgent issues receive immediate attention.
Non-Profit Leaders
Will you provide quotes as part of our due diligence process?
Yes. We understand nonprofits often reassess their providers annually or biannually, and we are happy to provide quotes to benchmark your current provider’s performance and plans.
Can Fidelis streamline communications across our sites?
Yes, cloud phone systems such as Microsoft Teams Phone unify messaging. We’ll help you choose the tool that best meets your needs, implement it, and train your staff and volunteers in its use.
Can you migrate us from legacy systems?
Yes. We can help you plan and execute migrations to modernize your systems.
Do you support fundraising or CRM software?
Yes. We can provide support for many platforms such as Greater Giving, Salesforce NPSP, Blackbaud, and others.
Do you work within limited budgets?
Yes. We phase projects and recommend cost-effective cloud solutions.
Can you train our staff on IT and cybersecurity? And what about our volunteers?
Yes. We include end-user training on productivity tools and cybersecurity best practices as part of our support. And we provide scalable support options for both staff and volunteers.
Can you support our board and executives?
Yes. We provide concierge VIP support and cybersecurity awareness training for leadership.
Are you familiar with HIPAA, FERPA, and other regulatory frameworks?
Yes. We help nonprofits comply with data protection and privacy rules relevant to healthcare, education, or financial assistance programs. All our staff are required to complete annual HIPAA training.
How do you handle background checks or compliance for support staff who may access sensitive data?
Our team follows strict onboarding and security protocols, including background checks, to protect sensitive nonprofit data.
Can Fidelis secure donor and client data?
Yes. We can implement encryption, multi-factor authentication, managed detection & response, granular permissions, zero-trust frameworks, audit logging, and a robust data backup and business continuity solution to protect your sensitive data.
Will Fidelis support office and field staff?
Yes. Secure remote access and mobile device management allow us to support your staff and keep them productive wherever they are working.
Can Fidelis help with technology grants?
Yes. We supply technical statements of work, budget estimates, and letters of support for grant applications.
Are discounts available?
Yes. We secure nonprofit pricing through vendors like Microsoft, Adobe, and offer discounted labor rates for our nonprofit managed service clients.
Does Fidelis work with other non-profits?
Yes. Our clients include housing authorities, clinics, arts groups, and faith-based organizations.
Industry-Specific
Healthcare
Can you segment medical devices on your own network?
Yes. We design virtual local area networks (VLANs) that isolate devices and control network access to sensitive systems.
Does Fidelis provide after-hours support for clinical systems?
Yes. Our help desk and on-call engineers are available 24/7.
Do you support EMR/EHR software?
Yes. We liaise with vendors and provide 1st level support.
How do you protect patient data?
Some of the ways we help safeguard Protected Health Information (PHI) include encryption, multi-factor authentication, security awareness training with simulated phishing, managed patching, managed detection & response with 24/7 SOC monitoring, access controls, and monitored backups.
Can Fidelis sign a Business Associate Agreement (BAA)?
Yes. We sign standard BAAs and can follow HIPAA rules and procedures.
Healthcare
Can you segment medical devices on your own network?
Does Fidelis provide after-hours support for clinical systems?
Do you support EMR/EHR software?
How do you protect patient data?
Can Fidelis sign a Business Associate Agreement (BAA)?
Construction and Field Services
How do you manage large CAD file transfers?
We optimize network connectivity and utilize technology such as local caching to optimize access to large data files.
Do you integrate with Procore or PlanGrid?
Yes. We can help optimize connectivity for cloud project tools.
Can Fidelis set up trailer Wi-Fi?
Yes. Temporary connectivity solutions are available.
Do you support rugged devices?
Yes. We can configure and maintain rugged tablets and kiosks.
Can Fidelis support field employees and remote sites?
Yes, our service plans include remote management and secure remote support tools.
Dental Practices
Do you offer cloud backups for x-rays?
Yes. We offer a range of backup solutions, including “direct-to-cloud” and solutions that combine local backups and business continuity along with cloud replication to ensure recoverability.
Do you handle HIPAA training for staff?
Yes. Our security awareness training platform includes annual HIPAA training.
How do you secure imaging and records?
We secure your Protected Health Information (PHI) and other sensitive data through encryption, security awareness training for employees, proper segmentation and access controls, multi-factor authentication (MFA), and implementing proper HIPAA controls.
Do you work with dental software?
Yes. We have experience working with Dentrix, Eaglesoft, Open Dental, and others. We can provide 1st level support and engage with vendors and their support on your behalf.
Can you support imaging systems and NAS storage?
Yes. We can help design, implement, and support high speed networking for large imaging system data transfers that keep your practice running smoothly and efficiently.
Government, Tribal, and Public Sector
Are cooperative purchasing contracts available?
Yes. Fidelis participates in select co-op agreements and is a registered vendor in Washington State.
Can you help with records retention?
Yes. Yes, we can help implement proper policies and archiving tools to ensure compliance with records retention requirements.
Can you assist with CJIS and NIST 800-171 compliance?
Yes. We can help implement controls and supply audit evidence.
Do you support Tribal governments?
Yes. Our staff have experience working with Tribal governments and enterprises.
Do you work with government organizations?
Yes. We have a long history of supporting governmental organizations such as city, county, and state agencies.
Education
Can you manage our students’ device lifecycles?
Yes. We can help with procurement, enrollment, and retirement of student devices.
How do you protect students’ personally identifiable information (PII) ?
We safeguard student PII with security awareness training, multi-factor authentication, strict access controls, and encryption.
Can you support Chromebooks and Microsoft EDU?
Yes. We support Google Workspace for Education and Microsoft 365 Education licenses and tools.
Do you provide content filtering?
Yes. Our advanced firewall solutions can implement web filtering to help comply with the Children’s Internet Protection Act (CIPA).
Do you support staff and student systems?
Yes. We support both staff and student devices, networks, and cloud services that are commonly used in education.
Manufacturing
Can Fidelis support point of sale (POS) systems and guest Wi-Fi networks?
Yes. Our preferred cloud-managed networking equipment can be managed remotely and monitored to keep your staff productive and guests happy.
Can you patch industrial control systems safely?
Yes. Segmenting control systems onto their own network reduces risk and enables updates to be staged and tested during maintenance windows to prevent disruption.
How do you minimize line downtime?
By emphasizing proactive maintenance to catch gaps and weaknesses before they become issues. Disruptions are further limited by scheduling maintenance during planned production breaks. We also help segment mission critical systems from general purpose systems to minimize risk of downtime to critical systems.
Do you integrate ERP or MES systems?
Yes. We provide 1st level support for many software applications, and we’ll coordinate with vendors on your behalf for supplemental support as needed.
Can you secure operational technology?
Yes. We can help with proper segmentation and monitoring to protect OT systems
Does Fidelis have experience with shop floor needs?
Yes. We understand that downtime is expensive. Robust production networks and support of legacy equipment (when properly segmented) are supported.
Hospitality
Do you support property management systems (PMS) like Opera?
Yes. We can provide 1st level support for many common applications and workflows. We can also coordinate with your vendor support if we’re unable to solve the issue directly.
Can you help us meet payment card industry (PCI) security requirements?
Yes. We can help you segment your networks and implement proper security measures to protect your payment systems.
Do you provide after-hours support?
Yes. 24/7 help desk and monitoring are available, including local on-call technicians should on-site assistance be needed after hours.
Financial Services
How do you ensure data encryption?
Configuring full-disk encryption on any system that supports it, and configuring systems to minimize administrator rights, helps ensure encryption is always enabled.
Can Fidelis help us prepare for a SOC 2 audit?
Yes. We can help you implement technology and controls to align with Trust Services Criteria.
Do you support specialized applications?
Yes. We can provide 1st level support for many applications such as QuickBooks, Easy ACCT, CCH, and other portfolio tools. If we’re unable to resolve an issue directly, we’ll coordinate with your software vendor for additional support.
How does Fidelis ensure business continuity?
Our preferred backup, continuity, and disaster recovery (BCDR) tool will store full image-based backups of your critical systems on-site, with automated backup testing, air-gapped backups, and replication to secure cloud backups to ensure that your most critical systems can be quickly restored.
Does Fidelis support FINRA or SEC compliance?
Yes. We can help you implement policies, processes, and security tools to help you meet your organization’s regulatory needs.
Service-Specific
Structured Cabling and Infrastructure
Do Fidelis installations come with a warranty?
Yes. Our certified installers ensure that full lifetime product and performance warranties apply.
Can Fidelis handle design and permits?
Yes. End-to-end services include design and permitting. We have in-house Registered Communications Distribution Designers (RCDDs).
Do Fidelis projects follow industry standards?
Yes. ANSI/TIA and BICSI best practices are observed.
What types of cabling do you install?
We work with Cat5e, Cat6, Cat6A, Cat7, Cat8, multi-mode and single-mode fiber, and coax. We can install racks and cabinets, mount wireless access points, and ensure that your core systems are bonded and grounded.
What environments do you serve?
Offices, warehouses, schools, data centers, transportation infrastructure, construction sites, and more. Details of our network cabling and infrastructure services can be found on this page.
Microsoft 365 and Licensing
Can we switch from annual to monthly licensing?
Annual subscriptions cannot convert mid-term except during a brief renewal window. We schedule the change at renewal or purchase new month-to-month licenses when the term ends.
What happens to our licenses if we switch providers?
Licenses remain in your tenant; we simply change the partner of record or transfer billing with no service interruption.
Is Microsoft 365 licensing included in Fidelis service plans?
Your licenses are billed as separate line items but managed through Fidelis for your convenience and consolidated invoicing.
What’s the difference between Teams Premium and Copilot?
Teams Premium enhances meetings with AI recaps, translation, and webinar features, while Copilot brings AI assistance across Word, Excel, PowerPoint, Outlook, Teams, and more.
What’s the difference between Microsoft 365 Business plans?
Business Basic offers cloud-based email and web Office apps. Business Standard adds the full desktop Office suite. Business Premium includes everything in Standard plus advanced security and device management with Intune, Azure AD Premium, and Defender for Business.
Onboarding and Transition
Will Fidelis work directly with our outgoing IT provider during onboarding?
Yes. We request a “runbook” to streamline knowledge transfer and coordinate timelines so the transition is smooth and nothing slips through the cracks.
What documentation do you need from our previous provider?
Helpful information from your previous provider includes administrator credentials, network diagrams, asset inventories, license information, security settings, and vendor contacts.
How long does onboarding take after signing?
Most organizations complete onboarding in four to six weeks, depending on size and complexity. As soon as we start the onboarding process, we will provide you support during the transition process until you are fully onboarded. Learn more about our onboarding process here.
When should onboarding start if our current contract is ending?
We typically begin discovery and the onboarding process three to four weeks before your existing contract expires so the handoff is seamless.
Compliance
Do you provide ongoing compliance reporting?
Yes, depending on your service level, we can provide regular reports that map our controls to frameworks like NIST, CIS, HIPAA, PCI, and CMMC.
Can Fidelis help with cybersecurity insurance questionnaires?
Yes. We can help gather technical details and assist with filling out forms so you qualify for coverage.
How do you support compliance with CMMC and NIST 800-171?
We can help you implement controls, assist with policies, and deliver evidence for audits.
Do you assist with PCI-DSS compliance?
Yes. We can help segment cardholder data, secure payment terminals, and help complete SAQs.
Can Fidelis help us achieve and maintain HIPAA compliance?
Yes. We sign BAAs, help you make sure that data encryption is in place, help manage access controls, and can help conduct risk assessments.
Which compliance standards do you cover?
We have deep experience facilitating multiple regulatory compliance requirements, including HIPAA, PCI, SOX, GDPR, CMMC, and others.
Cybersecurity Training
What ongoing education is provided?
Weekly micro-training videos and monthly security newsletters keep awareness high year-round. Your staff are rewarded and recognized on a leaderboard for engaging with security training.
How is phishing training delivered?
We run regular simulated phishing attacks followed by immediate positive feedback for catching the phish. For anyone who fails to catch the phish and clicks on a link in one of the simulated phishing messages, we offer refresher lessons.
What tools can help our employees recognize threats?
Our regular simulated phishing emails help train your employees to recognize phishing emails, and our Catch Phish Outlook plug-in allows your staff to scan emails in real-time, with the ability to forward a suspicious email to us for review.
Is training included for all clients?
Training is included for all users in our fully managed plans. It is optional for users in our co-managed plans.
What cybersecurity training does Fidelis provide?
We have developed a wide range of training programs, including annual courses, weekly micro-training, simulated phishing, dark web monitoring, and the “Catch Phish” Outlook plug-in, integrated sign-on and user sync with Microsoft 365, and optional Teams integration.
Cybersecurity Services
How do you keep pace with emerging threats?
Our team subscribes to threat intelligence feeds and reviews vendor advisories regularly so that new threats can be dealt with proactively.
How do you secure remote and hybrid employees?
We recommend enforcing encryption, utilizing multi-factor authentication, and implementing VPN and zero-trust tools.
Do you conduct vulnerability scans or penetration tests?
Yes. Scheduled vulnerability scans and third-party pen-tests are available.
Can you help with ransomware prevention and recovery?
Yes. Layered defenses help block ransomware, and immutable backups of critical systems enable fast recovery.
Do you offer advanced services such as SOC or SIEM integration?
Yes. We can implement endpoint detection and response (EDR) tools on your systems, with 24/7/365 Security Operations Center (SOC) monitoring. Security information and event management (SIEM) tools can forward logs to ensure the ability to efficiently identify and analyze security incidents.
What cybersecurity services do you include by default?
Our managed plans include endpoint protection, threat monitoring, regular firewall firmware updates, and assistance with implementing multi-factor authentication. Learn more about our dedicated cybersecurity service here.
IT Consulting
How are Fidelis consulting engagements billed?
Consulting engagements are billed either project-based with a fixed fee, hourly, or included within a Fidelis managed service agreement.
Does Fidelis provide virtual CIO services?
Yes. At the end of our onboarding process, we’ll set up a regular cadence to conduct Strategic Business Reviews that align your technology with your business goals and KPIs.
Can Fidelis conduct an IT assessment before managed services?
Yes. Our network and security assessments help get a baseline of your security, infrastructure, and processes.
Can Fidelis help us select and implement new software platforms?
Yes. We will evaluate vendors, pilot projects, negotiate licensing, and manage roll-outs.
What IT consulting services does Fidelis provide?
We offer business technology strategy planning, IT road-maps, budgeting, compliance readiness, and solution architecture. Learn more about our dedicated IT consulting services here.
IT Consulting
How are Fidelis consulting engagements billed?
Does Fidelis provide virtual CIO services?
Can Fidelis conduct an IT assessment before managed services?
Can Fidelis help us select and implement new software platforms?
What IT consulting services does Fidelis provide?
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