Seattle IT Support for SMBs and Nonprofits

Productivity and peace of mind for your Seattle operations

We’ll worry about your technology, so you can focus on your tasks and goals. Experience less downtime, fast response times, and jargon-free guidance from our expert Seattle-based team.

Tell us about your IT support needs.

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(Obligation-free)

206-725-7728

3K+

Devices under management

28+

Local Seattle employees

96%

First call resolution

5.4 years

Average customer tenure

8 years

Average employee tenure

2008

Founded in Seattle

Is IT slowing your business down?

Reliable Seattle IT support when you need it

IIf there’s one certainty in IT, it’s uncertainty: Hardware fails, software crashes, and there's risk everywhere. And how IT issues get handled can make the difference between a minor delay, a major interruption, or a complete disaster. Building this kind of expertise in-house requires extra headcount and a lot of time. But there's a simpler solution.

24/7 expertise from your local Seattle IT support team

Fidelis Seattle IT support puts a team of experts to work for you, remotely and onsite. You gain 24/7 peace of mind so you can focus on goals instead of IT troubleshooting.

You’ll have experts to monitor your systems, apply patches, defeat viruses, backup your data, and much more. Our proactive approach catches little problems before they do damage, usually before you even notice they’re there.

Why Seattle's been relying on Fidelis IT support since 2008

Expertise

Our teams stay on top of the latest technologies to ensure you have the best-fit solutions, customized to your needs and delivering the best ROI and performance for your operations.

Strategy and execution

You’ll have a dedicated team discussing your goals, setting up your IT, and training your people, so you can reach your business objectives as efficiently as possible.

Local ownership and accountability

We’re a team of Seattleites working from our own Fidelis building in Renton. You’ll have us nearby, owning your outcomes, answering your questions, and showing up when you need us.

Cost performance

Get the latest technologies, a holistic IT strategy, and efficient vendor management without the expense of hiring an in-house executive.

Learn more about how our Seattle IT support can help your organization. We're happy to provide jargon-free answers to any questions you have.

Fidelis IT Support Plans

Fidelis Managed Service Plans (FiMSPs) deliver better outcomes for less money.

An IT support partnership with Fidelis costs far less than in-house IT, and there are no surprises: Plans are flat-rate and all-inclusive, so you can control costs and plan long term. And we're strong believers in pricing transparency. Explore our Seattle IT support pricing here.

Managed IT

Your complete dedicated IT department with 24/7 freedom from IT hassles. Fidelis owns day-to-day IT support, monitoring, vendor coordination, security, and ongoing technology operations.

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Co-managed IT

A done-with-you partnership for your internal IT team, providing extra capacity, escalation support, monitoring, documentation, project help, or security support.

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How Fidelis IT support helps your Seattle-area organization

Just some of the benefits:

Less downtime and fewer IT problems

Our in-house team of 25+ engineers builds networks from the ground up. We understand IT architecture at the deepest level and permanently fix root causes rather than applying temporary bandaids to front-end symptoms.

Faster remote or onsite employee support

You get 24/7/365 help via phone, email, or chat for any technology question. Whenever you need us for your technology projects or maintenance, your dedicated Fidelis team will dispatch from our Renton headquarters to your site.

Stronger security posture with NOC/SOC monitoring

Have confidence knowing our Network Operations Center (NOC) and Security Operations Center (SOC) are providing 24/7 monitoring and management of your operations, devices, and workforce.

Better insights and documentation

Receive regular reports identifying anything outside of safe parameters. You’ll always have the information required to make informed decisions regarding potential problems and effective responses.

Custom project support and completion

Rely on us for custom projects that optimize your IT infrastructure, including hardware procurement, software installations, migrations, setups and configurations, and much more.

Secure backups and business continuity support

Survive any disruption and resume business functions within minutes thanks to our multi-layered cloud backups and the personalized recovery strategy we create based on your needs and risk factors.

Vendor selection and management

Expert guidance on the selection, configuration, and maintenance of your digital tools, including SaaS (software as a service) licensing and training. You get full access to our wide network of vendor partners, and we take over managing your existing vendors so you don't have to.

Efficient procurement

Take the risk and complexity out of your IT purchasing — we'll help you choose the equipment that aligns with your needs and budget and handle everything from designing the solution to delivering, installing, and guaranteeing the hardware.

Better productivity and ROI

Our goal is to ensure your people remain uninterrupted. We perform 24/7 tracking and analysis of your servers, network, and devices, and our preventive maintenance handles viruses, spyware, and patching in the background. If there’s an issue, we immediately investigate and fix it, remotely or on site as required, usually before you’re even aware.

Testimonials

Seattle IT support success story

“Fidelis has been a valued partner for many years. Their expertise in complex technologies makes them our go-to for many challenging technical issues. The Fidelis engineers are kind, knowledgeable, and dedicated, and their customer service is first-class. ”

Jeff M.

Alaska Airlines

Fidelis IT Support Seattle by the numbers

3K+

Devices under management

25+

Local Seattle employees

96%

First call resolution

5.4years

Average customer tenure

8years

Average employee tenure

2008

Founded in Seattle

Fidelis IT Support Seattle: Are we a fit?

You have between 5 and 150 employees and technology drives your business outcomes.
You see the long-term value in proactively investing in your business technology.
You need multilayered security, including business continuity and disaster recovery.
You seek guidance and training from experienced technology experts.

You see technology as a burden and a cost center rather than a business asset.
You prefer to commit resources only when technology issues arise.
Your operations are primarily offline and not time sensitive.
You believe your team can already handle any new technologies or risk factors.

Channel Futures

Fidelis once again recognized as one of the top-performing MSPs in the world

We’re proud to have made the 2026 list of the top 501 IT service providers globally, a feat we’ve achieved every year since 2019.

This includes ranking top three in Washington state and number one in the Puget Sound and Seattle areas!

Fidelis Network Operations Center (NOC) Services Seattle: 24/7 peace of mind

Our Seattle-based NOC is where we remotely manage your systems to ensure they’re running smoothly, regardless of the time of day.
Key functions include:

24/7 monitoring and resolutions:

Our dedicated Seattle NOC services team minimizes downtime by monitoring your IT infrastructure to quickly detect and resolve any issue.

Performance:

By proactively managing your network, our NOC team ensures your systems are running efficiently, leading to improved productivity and employee satisfaction.

Security:

Continuous monitoring identifies threats in real time, allowing our NOC team to take immediate action to protect your sensitive data and systems.

Scalability:

Fidelis Seattle NOC services allow you to expand your operations without the need for significant investments in additional IT staff or infrastructure.

Questions? Click below and let’s talk about how our Network Operations Center can work for your Seattle SMB or nonprofit.

What the results look like

IT now equals achievement and growth instead of unavoidable costs.

Productivity, collaboration, and compliance have become effortless.

You have peace of mind, knowing security measures are protecting your livelihood.

Your team morale is higher now that they have better tools and less downtime.

Testimonials

Fidelis IT Support: another Seattle success story

“Fidelis is always there in the background, supporting our business and us as individuals. Always ready to respond with a solution, always knowledgeable about the latest requirements, and always available when we need their help. What a relief!”

Sara R.

Sound Eye & Laser

Finding IT support for Seattle SMBs just got easier:

Contact

Explain your challenges and goals so we can find the right solution.

Assessment

Receive your tailored support proposal.

Solution

Start enjoying better productivity and less stress.

Leverage the best in the business

Frequently asked questions about IT support in Seattle

Where does Fidelis provide IT support and what’s the response time?

Our headquarters are in Renton and we provide fully managed and co-managed IT services across the Greater Seattle area and Puget Sound.

For response times, our target is to review and assess all support requests within 60 seconds.

We provide support on site or remotely through our Customer Portal, or call us at 206-725-7728.

Can Fidelis support our internal IT person or team?

Yes, we offer dedicated Co-Managed IT plans to augment your existing resources. Learn more about your co-managed IT options here.

What if we don’t have an internal IT team?

No problem. Our Seattle IT support can either take full ownership of your organization’s IT in a done-for-you model or coordinate with whoever is handling your IT in a done-with-you approach.

Will a Fidelis IT support co-managed plan make our existing IT staff redundant?

No, that’s not our approach. Instead, our co-managed plans are designed to augment your team with our knowledge, resources, tools, and training. This way, they can develop their abilities and improve your IT processes.

Will we have to purchase new IT equipment?

Normally no, unless you were already lacking something essential.

Can Fidelis help with employee onboarding and offboarding?

Yes, we provide well-established SOPs and training programs, fully documented, to simplify your onboarding and offboarding processes.

What if we have strict compliance obligations?

We have you covered: Our Seattle IT support and NOC Services Seattle facilitate multiple regulatory compliance requirements, including HIPAA, PCI, SOX, GDPR, and others.

Does Fidelis deliver its Seattle IT support itself, or send contractors?

Unlike many MSPs, we do not hire third parties to deliver our services. We’re a full-service business technology organization. Our consultants, engineers, help desk team, project team, training team, and network cabling and infrastructure division are all Seattle-based Fidelis employees.

Can Fidelis coordinate with our software, internet, phone, and cybersecurity vendors?

Yes, we have SOPs for managing everything from small-business ISP and telecom vendors to enterprise-level providers like Cisco, Microsoft, Datto, and HP.

How much does Fidelis IT Support, Seattle cost? Do you offer any kind of guarantees?

Monthly pricing for FiMSP plans is laid out in detail on our pricing page.

We guarantee you’ll love our services, so we don’t lock you into anything and instead offer monthly, pay-as-you-go contracts. This, in addition to our detailed monthly reporting, lets you constantly assess the value of your Fidelis IT support in Seattle.

What will our onboarding be like?

Our dedicated migration team will guide you through our established five-step migration process, which is not only thorough and structured, but designed to cause as little disruption to your operations as possible. You can learn more about our onboarding process here.

Who are you guys?

Fidelis was founded in Seattle in 2008 by Scott Wittstock, a former Marine and IT communications engineer. We have since grown to a comprehensive business technology provider, with teams of consultants, engineers, and customer service agents working from our Fidelis building in Renton. Our IT support and NOC Services are providing productivity and security to hundreds of Seattle businesses and nonprofits. You can learn more here.

Talk with your local Seattle IT support team

Expert IT support and NOC services for Seattle-area businesses and nonprofits since 2008. Your Fidelis Team is waiting.