Managed IT Services Bellevue
Managed IT support for Bellevue businesses and nonprofits that need reliable day-to-day support, stronger security, and clearer ownership of IT.
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(Obligation-free)
206-725-7728
One team to manage your day-to-day IT
Fidelis provides managed IT services for Bellevue businesses and nonprofits from our Renton headquarters, with remote and onsite support across the Greater Seattle area and Puget Sound. Since 2008, our team helped organizations manage the technology responsibilities behind day-to-day operations.
With a fully managed plan, Fidelis can take ownership of help desk support, monitoring, patch management, endpoint protection, documentation, Microsoft 365, vendor coordination, security tools, and ongoing technology planning. If you already have internal IT, a co-managed plan can add capacity, monitoring, documentation, project support, and specialist expertise.
Plans are flat-rate, and Fidelis offers both fully managed and co-managed support so you can choose the level of IT your organization actually needs.
What our Bellevue managed IT services include
Testimonials
What a Bellevue client says
3K+
Devices under management
28+
Local Seattle employees
96%
First call resolution
5.4 years
Average customer tenure
8 years
Average employee tenure
2008
Founded in Seattle
Fidelis IT Services, Bellevue: Are we a fit?
- We’ll be a great fit if:
- You want a managed IT partner to take clear ownership of support, security, vendors, and ongoing technology operations.
- You want proactive monitoring and maintenance instead of relying on support only after something goes wrong.
- You need multilayered security, including business continuity and disaster recovery.
- You need either a full outsourced IT team or additional capacity for your existing IT person or team.
- We may not be a fit if:
- You only need occasional computer repair or one-off break/fix support.
- You prefer to commit resources only when IT issues arise.
- Your operations are primarily offline and not time sensitive.
- You only need a single project and do not need an ongoing IT support relationship.
Getting started is easy:
Talk with us
Tell us how IT is currently supported, where problems are recurring, and whether you need a full managed team or added support for internal IT.
Review your environment
Fidelis reviews your users, systems, vendors, security needs, support requirements, and priorities, then recommends the appropriate support model and pricing.
Begin onboarding
If we are a fit, we agree on the transition plan, coordinate onboarding, and begin ongoing support.
Helpful technology resources for Bellevue SMBs and nonprofits
Internet and connectivity coordination
Reliable connectivity is part of a healthy IT environment. Fidelis can help Bellevue organizations evaluate internet service options, coordinate with ISPs, and make sure connectivity decisions support bandwidth, security, redundancy, and budget requirements.
Bellevue office openings, relocations, and upgrades
Moving or opening an office creates a long list of IT dependencies, from cabling and wireless coverage to internet service, workstations, phones, and network equipment. Fidelis can coordinate the technology side of a Bellevue office move or expansion and provide network cabling and infrastructure support so the new environment is ready for your team.
Business phone and VoIP support
If your organization is moving from legacy phones to VoIP or needs help managing an existing cloud phone system, Fidelis can help evaluate options, coordinate vendors, and connect communications with the rest of your IT environment.
IT vendor coordination in Bellevue
Your managed IT provider should reduce the number of technology relationships your leadership team has to manage. Fidelis can coordinate with internet, cloud, telecom, software, hardware, and security vendors on your behalf, help resolve issues that cross vendor boundaries, and keep technology decisions aligned with the wider IT environment.
IT training for Bellevue teams
Fidelis can support user training around Microsoft 365, cybersecurity awareness, onboarding, and day-to-day technology use. Training is tied to the tools and risks your team actually deals with, helping employees use systems more confidently while reducing avoidable support and security issues.
Technology partners behind your IT environment
Frequently asked questions
What do managed IT services include for Bellevue businesses?
Fidelis managed IT plans can include help desk support, monitoring, patch management, endpoint protection, documentation, security tools, license management, vendor coordination, and ongoing IT planning. The exact scope depends on whether you choose fully managed or co-managed support. Fully managed is designed to function as your outsourced IT department, while co-managed support adds tools and capacity to an internal IT team.
Does Fidelis provide onsite IT support in Bellevue?
Yes. Fidelis provides remote and onsite IT support across the Greater Seattle area and Puget Sound, including Bellevue. Many day-to-day issues can be handled remotely, while onsite support is available when a problem involves equipment, infrastructure, cabling, or another issue that requires someone at your location.
What is the difference between fully managed and co-managed IT?
Fully managed IT is a done-for-you model where Fidelis takes primary responsibility for ongoing IT support and management. Co-managed IT is designed for organizations that already have an internal IT person or team and need additional tools, monitoring, documentation, security support, project help, or technical capacity.
Can Fidelis support our existing internal IT person or team?
Yes. Co-managed IT is designed to add capacity rather than replace your existing team. Fidelis can provide monitoring, tools, documentation, escalation support, security resources, projects, and additional expertise while your internal team continues to manage the responsibilities that make sense for your organization.
How quickly does Fidelis respond to IT support requests?
Fidelis targets initial review and assessment of support requests within 60 seconds. The amount of time required to resolve an issue depends on its severity and complexity, with critical problems prioritized for escalation.
What happens when we switch from another IT provider?
The process starts with a review of your current environment, support needs, vendors, security requirements, and priorities. If Fidelis is the right fit, the team coordinates the transition, documents the environment, establishes the agreed support model, and works through the remaining onboarding details with your team.
Can Fidelis manage Microsoft 365, cybersecurity, vendors, and backups?
Yes. Fidelis can support Microsoft 365 and cloud environments, cybersecurity and monitoring, vendor coordination, backup and business continuity, network infrastructure, and day-to-day user support. These responsibilities can be included within a fully managed relationship or coordinated alongside your internal team through co-managed IT.