Many small and medium-sized businesses (SMBs) struggle to manage their technology infrastructure due to limited resources. From cybersecurity threats to outdated software, the challenges can feel overwhelming. Fortunately, SMBs can overcome these hurdles by partnering with a managed IT services provider (MSP).
What is a managed IT services provider?
An MSP is a third-party company that offers comprehensive IT services under a managed service agreement, typically for a fixed monthly fee. Their services typically include:
- IT infrastructure management – monitoring and maintaining servers, networks, and hardware components
- Help desk support – providing quick and efficient IT assistance
- Cybersecurity – protecting businesses from cyberthreats such as viruses, ransomware, and phishing attacks
- Cloud services – assisting with cloud migration and managing cloud-based applications
Why should small businesses partner with an MSP?
Outsourcing your IT needs to an MSP lets you enjoy the following benefits:
Access to expertise and advanced technologies
When you partner with an MSP, you get to work with a dedicated team of IT professionals with specialized knowledge in various areas such as cybersecurity, common cloud services, business continuity & disaster recovery, and virtualization. This means you get expert tech support to either extend the capabilities of your own internal IT staff, or as an alternative to the hassle and cost of hiring or training your own IT staff.
MSPs also give you access to cutting-edge tools and platforms without requiring significant upfront investments. You can then leverage the latest technology solutions to keep your business competitive.
Reliable IT infrastructure
Using advanced monitoring tools, MSPs track your IT systems' performance 24/7 to quickly identify potential issues and then resolve these issues before they become disruptive to your operations.
MSPs also perform the following proactive maintenance tasks to keep your systems running smoothly and securely:
- Regular software updates and patches – applying the latest security patches and updates to operating systems, applications, and firmware to protect against known vulnerabilities
- System backups – creating regular backups of your data to ensure that you can recover from data loss incidents
- Security audits and assessments – conducting regular security audits to identify and address potential weaknesses in your IT infrastructure
- Hardware maintenance – performing routine maintenance on hardware components such as cleaning servers, replacing fans, and checking cable connections
Fast IT resolution
When IT problems occur, you employees may struggle to complete tasks, and customers might be unable to access your services. Thankfully, MSPs provide access to round-the-clock technical support, so IT issues are resolved as quickly as possible. Their expertise and advanced tools allow them to efficiently identify and address problems, minimizing downtime and restoring systems to full functionality.
Cost savings and predictable budgeting
Partnering with an MSP can help you find cost-saving opportunities by optimizing your IT setup.
Many MSPs offer predictable pricing plans with consistent monthly costs, helping you budget more accurately.
Improved cybersecurity
Small businesses are targets for cyberattacks because they typically lack the resources to build robust defenses. An MSP can equip your company with comprehensive security solutions, managed endpoint detection & response, multi-factor authentication, data encryption, firewalls, and email security. MSPs also stay up to date with the latest threats, ensuring your business is protected at all times.
Scalable IT solutions
As your business grows, its IT needs will also change. MSPs deliver scalable solutions that easily adapt to these changes. Whether you're adding employees, opening new locations, or expanding services, an MSP help your organization grow and change to meet your business’ goals.
If you're ready to take your business to the next level, partnering with a reliable MSP like Fidelis is the first step toward a more efficient, secure, and successful future. The IT experts at Fidelis are ready to handle all your IT needs. Get in touch with us to get started.