Career

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Interested in a Career With Fidelis Communications?

Join our successful team with a career at Fidelis Communications, a leader in structured cabling, managed services, communications and IT support for over 8 years. Our commitment is to provide quality and excellence, cutting edge technology, and to surpass the need for innovative services, which is dependent on the talent and performance of our team. We seek strong minds that are ready to unleash their talents and make an impact.

Our Current Job Openings:
Select from the list below to view the full functions and qualifications for a position:

Fidelis Communications offers a competitive and comprehensive compensation and benefits package, to all our eligible employees, including:

Competitive salary
Comprehensive health and dental plans
Life, supplemental life and dependent life insurance
Long term and supplemental short term disability insurance
Paid time off
Paid holidays
Training and development programs
401(k)
Direct deposit

 


 

Fidelis

Low Voltage Cabling Technician

Given our rapid expansion, Fidelis is looking to expand its Cabling Services Team with hiring a Low Voltage Cabling Technician to work from our Tukwila office.

Compensation: TBD (based on experience).
Department: Cabling Services Team
Description: Immediate opening for an experienced Low Voltage Cabling Technician. Minimum 3 years’ experience pulling and terminating low voltage copper, coax and fiber optic cabling for voice, data and wireless networks required.

Job Description

  • Cabling installation in new or existing buildings.
  • Termination and testing of cabling — copper, coax and fiber.
  • Troubleshooting and solving problems.

Skills

  • Ability to work as part of a team or independently.
  • Must be willing to learn new skills with the ability to follow written procedures and verbal direction.
  • Good communications skills.

PLEASE SEND Brad McPherson, MANAGER Cabling Services Group, A COPY OF YOUR LATEST RESUME AT brad.mcpherson@fidelisnw.com.

Desired Experience and Knowledge

  • General cable knowledge (Cat 5E/Cat 6/RG59/RG6/fiber optic and security cables).
  • Knowledge of telecom color code.
  • Read general system layouts from blueprints.
  • Knows how to punch jacks down to applicable standards.
  • Effective verbal and written English communication.
  • Proficiency with power hand tools and can work a lift.
  • BICSI and/or manufacturers’ installer or technician certifications a plus.
  • Must be able to multi-task and deal with problems in a timely manner. Prioritize problems as they arise .

Physical Requirements

  • Able to lift/move objects up to 75 pounds.
  • Able to carry and work on different size ladders.
  • Utilize punch down tools and perform work involving repetitive motion.
  • Go up and down stairs.
  • Stand for long periods of time.

Requirements

  • Must have a valid driver’s license.
  • Ability to pass a pre-employment drug screen, background check and provide two professional references.

Finally, Why you’ll love us!

We’re a fun place to work and we value our employees. We are looking for someone who is a good fit for our hard-working, ambitious, customer-driven team. If that sounds good to you, please submit a cover letter and resume.

 


 

Fidelis

Senior IT Services Engineer

Given our rapid expansion, Fidelis is looking to expand its IT technical team with hiring a Senior IT Services Engineer to work from our Tukwila office.

Compensation: TBD (based on experience).
Department: Operations – Corporate
Description: We’re looking for a smart, capable, and all-around enjoyable technician to help support our IT Support and Managed Services clients.

What you’ll be doing on a daily basis:

  • Provide technical remote/phone/onsite support.
  • IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
  • IT Support relating to technical issues involving Mac computers and software.
  • Support of back-up and disaster recovery solutions.
  • Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • Remote access solution implementation and support: VPN and Terminal Services.
  • Assist with implementations, migrations and professional service projects.
  • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets.
  • System documentation maintenance and review in Autotask.
  • Communication with customers is required: keeping them informed of incident progress and resolution of service request, notifying them of impending changes or agreed outages.

Additional Duties & Responsibilities:

  • Improve customer service, perception, and satisfaction.
  • Fast turnaround of customer requests.
  • Ability to work in a team and communicate effectively.
  • Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
  • Escalate service requests that require engineer level support.
  • Document all current and new systems as changes occur.
  • Responsible for entering time and expenses as they occur.

PLEASE SEND PAUL ZIMMERMAN, VICE PRESIDENT, A COPY OF YOUR LATEST RESUME AT paul.zimmerman@fidelisnw.com.

Who you are:

  • 3-5 years of experience in an MSP or company helpdesk environment.
  • Exceptional customer service skills with at least 3 years of customer service experience.
  • Advanced skills at troubleshooting and fixing computer problems.
  • Extremely passionate about technology. If your idea of a good time is installing new PC/Server hardware on a Friday night, then you’re a perfect fit for us.
  • Fast learner, advanced ability to absorb and retain knowledge of new technologies.
  • Take responsibility for your work and your mistakes.
  • Always on time, and sometimes early because you’re just cool like that.
  • Advanced understanding of operating systems, business applications, printing systems, and network systems.
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
  • Diagnosis skills of technical issues.
  • Ability to multi-task and adapt to changes quickly.
  • Service awareness of all organization’s key IT services for which support is being provided.
  • Self-motivated with the ability to work in a fast moving environment.
  • Autotask, IT Glue, and Datto or compatible experience preferred but not mandatory.

Finally, Why you’ll love us!

We’re a fun place to work and we value our employees. We are looking for someone who is a good fit for our hard-working, ambitious, customer-driven team. If that sounds good to you, please submit a cover letter and resume.

 


 

Fidelis

Enterprise Sales Account Manager

Given our rapid expansion, Fidelis is looking to expand its sales team with hiring an Enterprise Sales Account Manager to work from our Tukwila office. This role is perfect for someone that is eager to get in on the ground floor of a fast growing IT support, cloud communications, managed services, and structured cabling solutions company.

Compensation: Salary TBD (based on experience) + Commission.
Department: Sales – Corporate
Description: The Enterprise Sales Account Manager is a consultative business partner sales position. SAM’s develop new business and manage existing accounts by helping their customers understand how innovative technology can and will improve the way they do business. A working knowledge of Fidelis partners solutions, cloud solutions, carrier services, and IT support capabilities is required to meet and exceed quota based goals and gross margin targets.

PLEASE SEND CHRIS LOTT, DIRECTOR OF SALES, A COPY OF YOUR LATEST RESUME AT chris.lott@fidelisnw.com.

  • Clearly communicate the Fidelis value proposition through knowledge of Fidelis’s strategic partner solutions and professional services capabilities.
  • Identify, qualify and manage business prospects and determine appropriate follow-up.
  • Establish and maintain a sales funnel that is 3x larger than quota requirement.
  • Demonstrate proficiency with Fidelis’s CRM system through sales forecasting and customer contact notes.
  • Obtain vendor partner certifications to increase technical aptitude.
  • Provide direction to assigned Business Development Specialist and/or Customer Service Assistant to reach mutual revenue and customer relationship objectives.
  • Present at Quarterly Business Review meetings and share best practices with peers.
  • Prepare quotes, respond to inquiries, and provide excellent customer service.
  • Perform customer needs assessment and analysis and collaborate with professional services and carrier services to uncover all opportunities within an account.
  • Interface with various departments to ensure order fulfillment and professional service delivery met or exceeded customer expectations.
  • Meet or exceed monthly, quarterly and annual sales and gross margin goals and objectives.
  • Attend sales meetings, one on one’s and other required meetings or trainings.
  • Participate in Fidelis Communications marketing events and perform timely lead follow-up.
  • Fulfill other related projects and duties.

Desired Skills and Experience

  • 2+ years of outside sales experience selling technology products and services.
  • Demonstrated historical success in achieving quota goals and objectives.
  • Strong track record of business to business, solution based selling.
  • Able to secure meetings with C-level or senior management of multi-location, publicly traded companies.
  • 4-year degree from an accredited university or equivalent experience.
  • Superior oral, written and presentation skills.

 


 

Fidelis

Business Development Specialist (Lead Generation)

Given our rapid expansion, Fidelis is looking to expand its sales team with hiring a Business Development Specialist to work from our Tukwila office. This role is perfect for someone that is eager to get in on the ground floor of a fast growing IT support, cloud communications, managed services, and structured cabling solutions company.

Note: Success in this role after one year could mean growth into a full time commissioned Sales Account Manager position at Fidelis with an earning potential in the six-figures.

Compensation: Salary TBD (based on experience) + Bonus.
Department: Sales – Corporate
Description: The Business Development Specialist is a highly motivated, ambitious and results-oriented individual who is eager to drive business lead generation efforts. Responsible for supporting the Sales and Marketing teams by researching, developing and supplying qualified sales leads, following up on both inbound and outbound leads and marketing campaigns. Identifies and qualifies Fidelis products, services and solutions via telephone and email with established and prospective customers; utilizing a consultative rapport-building approach that meet the needs of the small, medium, corporate and strategic accounts size business segments.

Responsible for overall lead qualification process from initiation to appointment set-up; adding prospective customers within mapped sale territories; generating leads and managing prospect lists to grow revenue. Other activities include learning and staying informed on the complete suite of collaboration solutions offered to prospects and customers.

PLEASE SEND CHRIS LOTT, SALES MANAGER, A COPY OF YOUR LATEST RESUME AT chris.lott@fidelisnw.com.

Duties:

  • Drive new growth opportunity by contacting prospects or existing customers to uncover leads and qualify opportunities regarding our collaboration solutions.
  • Demonstrate a keen ability to assess and quantify total sales opportunity through the use of consultative, value-based selling methods.
  • Manage and respond in a timely fashion to inbound prospects using both written and verbal communication, prospect into marketing lists and pass along qualified opportunities and/or meetings to the sales team for pursuit.
  • Maintain accurate records of activities, contacts, opportunities and account information to reflect qualification process and assignment in Autotask while ensuring compliance to Lead Qualifying Procedures.
  • Build and nurture marketing lead pipeline in Autotask for future sales opportunities. Utilize phone, email and other sales tools to contact target prospect base to gauge their interest and engage in discussion regarding our solutions; articulate and personalize the value proposition of a collaboration solution to prospects.
  • Contact key decision makers across business functions to position Fidelis and determine the level of need/opportunity for solutions/services. Work through multiple layers of organizational contacts, pursue and prioritize accordingly.
  • Build and manage a pipeline of prospects from your own prospecting activities and incoming leads.
  • Weekly, Monthly and Quarterly reporting responsibilities of success in lead qualification process, appointment set-up and opportunity dollar amounts.
  • Maintain and continually expand knowledge base of products and solutions in detail to articulate benefits and functionality; understand pricing strategy and competitive landscape/positioning in order to properly qualify solutions that fit and contribute to customers success.

Qualifications:

  • 1+ years of experience in a lead generation or inside sales role focused in B2B environment.
  • Hungry and passionate about pursuing sales as a career.
  • Exceptional consultative phone skills, including the ability to clearly articulate, influence, overcome objections while remaining resilient throughout.
  • Skilled in cold calling and prospecting to identify new business opportunities within organizations
  • Confidence and ability to interface professionally with a wide spectrum of customers; influencers, decision makers and C level executives
  • Goal-oriented, results-driven with a high level of initiative and a sense of urgency
  • 4-year degree from an accredited university or equivalent experience.
  • Working knowledge of MS Office applications.

 


 

Fidelis

Customer Service / Executive Assistant

Compensation: Hourly TBD (based on experience).
Department: Customer Service – Corporate
Description: Fidelis Communications provides outsourced IT support, voice, data and convergence technologies to small and mid-sized organizations in the Puget Sound area. We are committed to developing lasting relationships with our customers, large and small. We do so by performing stellar work, offering fair prices, and doing what we say we will. Our people are what make the difference to our customers.

We are in need of a well-rounded Customer Service Assistant to provide internal support to the Fidelis staff in order to optimize the daily function of the organization and ensure our customers are taken care of in the highest level possible. The goal for the position aligns with the Fidelis value of fostering collaboration amongst our internal team in order to provide unsurpassed service to our customers.

This is an entry level position, and is intended to give exposure to a broad spectrum of the various roles within the company. The position is also intended to prepare the employee to move into a more specific role with defined responsibilities, such as Customer Service, Account Management or New Sales once the employee has exhibited proficiency in the processes and principles of Fidelis.

This is a part-time to full-time position that offers you a chance to help a small company grow, while you do some growing of your own—advancing your career, increasing your skills and experience, and working for a company that values hard work and dedication to professional service.

PLEASE SEND RACHELLE BUTLER, CUSTOMER SERVICE MANAGER, A COPY OF YOUR LATEST RESUME AT rachelle.butler@fidelisnw.com.

Responsibilities
We are looking for an exceptional person—someone with excellent customer service, problem solving, and communication skills to deliver a broad spectrum of support to multiple departments within our office. This position is responsible for:
• Answering all incoming calls
• Providing customer service support
• Following up with customers after service has been completing
• Assisting with dispatch requests
• Creating new sales quotes or other documents as requested
• Compiling data for business analysis as requested
• Assisting with the acquisition of parts for scheduled projects
• Providing general office support
• Aiding in specific project requests from the Controller, President or Customer Service Manager
• Plus various other duties within the office

Qualifications
A well-rounded and eager to be challenged with various different roles and responsibilities person will thrive in this position. They will be responsible, accountable and professional. They will need to have strong customer service skills, be extremely responsive to client and employees needs and work well in a team. Just as important, they need to bring a genuine enthusiasm for what technology can do for people. And of course, there are some other important qualifications they should have:
• Professional demeanor and excellent customer service skills
• Excellent organizational, communication, problem-solving and follow-through skills
• Knowledge of Windows client operating systems and standard office applications
• Confidence to take on challenges and responsibilities
• The capacity to learn existing and emerging technologies
• Ability to pass periodic mandatory drug testing and background checks
• Professional appearance and behavior (appropriate dress, punctuality, tactfulness, etc.)
• Ability to thrive in a small business environment where multiple hats are worn, job responsibilities can change, and everyone contributes for the good of the whole, regardless of job titles.
• Typing speed of 40 words per minute or higher
• The ability to lift 20+ pounds

Education and Experience
A minimum of 3 years of professional experience in an office or customer support role is required. A college degree is preferred. Experience working for an outsourced IT services company or for a telecommunications company is advantageous.

Location
Our office is located in Tukwila, WA, but our clients are located throughout the Puget Sound area. This position will be almost entirely working in our Tukwila office.

 


 

About Fidelis
Fidelis seeks to empower our customers to focus on their own missions by using our expertise to aid in all things information and communications technologies.

We strive to act as a partner from the planning phase through implementation, maintenance, and continued forward thinking on all their information and communications technologies platforms.

We do this by hiring expert people who love what they do and who care about the people they do it for, by staying current on the latest technologies, and by spending the time it takes to do every job right.



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