I just want to let you know that the technicians did a great job on this project. Their attitudes were very friendly and they cleaned up after their installation well. Thank you!
Marcy and Daryl were our hero’s last week! Marcy jumped right on my request email for service and dispatched Daryl so quick that I had to boot people off the phone after he got here! He was able to figure out what was going on with our aging system and miraculously had a manual pertaining to our exact voicemail system in his car…what are the chances?! Only a pro like Daryl has decade old info like that “in his back pocket!”
I just wanted to touch base and say, as always, Fidelis did an outstanding job with quoting (and coming in under), installation, testing and customer service. Chile and John were prompt, courteous and thorough. Many of my coworkers commented about how efficient they were with the scissor lift… ’cause you know people get sick of hearing the safety beeping real quickly.
The group [Chris Martin and Terri Lynn Leibly] that came out for the install was fantastic! Super professional and really really good. Thanks again.
I love my new computer set-up! Martin was great – he is very customer focused!
I have worked with several of the employees at Fidelis Communications for over 10 years. Some I have known for only a year. I have received top notch support for my network. The process is simple. I call or email in my support request. I am given a case number. Someone always gets back to me in a timely manner with a ticket number. All of the help desk personnel are familiar with my network so anyone can step in and help with whatever issue I am having. Most of my issues can be handled with a remote session but when I need someone onsite I can count on them to come right away. Recently, we had an outage at the building and power was out overnight. When I got in the morning, I found some equipment had failed because of the outage. Fidelis had a person come by on their way in to work to help get the network up and going before our day here even started!
I can always count on them to explain the reason for the problem and suggest solutions to prevent it in the future. They are …
A big thanks to all of you for a successful phone deployment at LMN Architects. The way the entire Fidelis team planned and executed the installation in a very compressed time frame was impressive.
In the rapidly changing world of health care, our doctors and staffs have their hands full taking care of patients–and making sure we do it in a way that optimizes health and protects patient privacy. Fidelis, and in our own case, Paul Zimmerman and Tim Loveless, provide the information technology support that allows us to do what we do best: take care of our patients’ eye health. Always ready to respond with a solution; always knowledgeable about the latest tech and privacy requirements; and always available when we need their help: Fidelis is there in the background supporting our business and us as individuals. When I discovered on a Sunday night before an early morning international flight that something was going to prevent me from staying in touch with our clinic remotely, the Fidelis team responded and got my laptop up and running. What a relief!
I was just out at the building and it looks really great! The wire clean-up made a HUGE difference. Please thank the guys and let them know they did a fabulous job!
Thank you Scott. You guys are awesome. It’s nice to have someone to count on.