I was just out at the building and it looks really great! The wire clean-up made a HUGE difference. Please thank the guys and let them know they did a fabulous job!
A big thanks to all of you for a successful phone deployment at LMN Architects. The way the entire Fidelis team planned and executed the installation in a very compressed time frame was impressive.
I have worked with Paul and Tim for over 25 years. I literally trust nobody else to work with my systems. They provide maintenance services for the equipment that I currently owned, and I have also purchased from them servers and workstations for my business. We run specialty software and they have always taken the time to learn about it so they can support all of my needs. If I have a problem, they respond to it quickly and successfully. They have NEVER let me down! Sometimes it took a while to locate the source of a problem, but they were always successful and responsive to my needs. They go out of their way to provide exceptional customer service and I would highly recommend them to anyone looking for business IT support and services. You can’t go wrong.
I love my new computer set-up! Martin was great – he is very customer focused!
I just wanted to touch base and say, as always, Fidelis did an outstanding job with quoting (and coming in under), installation, testing and customer service. Chile and John were prompt, courteous and thorough. Many of my coworkers commented about how efficient they were with the scissor lift… ’cause you know people get sick of hearing the safety beeping real quickly.
Marcy and Daryl were our hero’s last week! Marcy jumped right on my request email for service and dispatched Daryl so quick that I had to boot people off the phone after he got here! He was able to figure out what was going on with our aging system and miraculously had a manual pertaining to our exact voicemail system in his car…what are the chances?! Only a pro like Daryl has decade old info like that “in his back pocket!”
Thank you Scott. You guys are awesome. It’s nice to have someone to count on.
Just a note of thanks to Chile, Chris and the rest of your crew for a job well done over the weekend.
In the rapidly changing world of health care, our doctors and staffs have their hands full taking care of patients–and making sure we do it in a way that optimizes health and protects patient privacy. Fidelis, and in our own case, Paul Zimmerman and Tim Loveless, provide the information technology support that allows us to do what we do best: take care of our patients’ eye health. Always ready to respond with a solution; always knowledgeable about the latest tech and privacy requirements; and always available when we need their help: Fidelis is there in the background supporting our business and us as individuals. When I discovered on a Sunday night before an early morning international flight that something was going to prevent me from staying in touch with our clinic remotely, the Fidelis team responded and got my laptop up and running. What a relief!
I was very pleased with your quick response to our need and your willingness to work at early am hours as to not disrupt our business and other tenants in the building. You are awesome to work with and recommend your group without reservation!
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