Managed IT Support Technician – Levels 1-4

Job Summary

The Managed IT Support Technician provides a range of technical support services to our customers. The role requires both remote and onsite work. This position requires a broad and deep set of technological and interpersonal skills, including working with various internal project team members, customer staff, and third-party vendors.

FiMSP Technician Level Matrix

Level Job Qualifications Skills Expectations
4 5+ years working for an MSP providing technical support and designing & implementing complex projects Skills from the previous level as well as advanced specialties in areas of Servers, Networking, Virtualization, Back Up and Disaster Recovery, Project Implementation Provide the highest level of support on all IT issues. Design and implement multisite server migrations and cloud services migration projects.
3 3-5 years working in a technical support role Skills from previous level as well as configuration and advanced troubleshooting skills in: Servers, Virtualization, Firewall, Scripting, Networking, Databases, Office 365 Troubleshoot and resolve 90% of all server, desktops, user, and networking related issues. Project leadership.
2 2+ years working in a technical support role Skills from previous level as well as intermediate troubleshooting skills in: Servers, Email, VOIP, Firewalls, WAPs, Basic Switch Configuration, Physical Layer Troubleshoot and resolve most server, desktop, user, and networking related issues. Assist on projects.
1 0-2 years of desktop support Desktop hardware and OS: Windows 7-10, Office 365, Virus removal, Computer installations, Peripheral knowledge, Basic troubleshooting related to end user connecting and networking Troubleshoot and resolve most desktop, peripheral and user related issues. Assist on projects.

Position Details & Requirements

  • Must have personal reliable transportation and driver’s license, as this position requires both remote support from our office as well as onsite support at customer locations throughout the Puget Sound region.
  • Physical office is located on 580 Industry Dr. Tukwila, WA 98188.
  • Compensation is based on experience.
  • Any offer of employment is contingent upon the results of a pre-employment drug test and background check.

Seattle area industry leaders in Managed IT Services, Structured Cabling, and Business Communications

Traits of the Fidelis Employee

  • A champion for integrity and honesty
  • Utterly reliable, delivering on promises
  • Adaptable and responsive to our changing environment
  • Able to learn from mistakes and move forward
  • Fully engaged with our values and goals
  • Trusted by customers to keep our commitment to our partnership

Seattle area industry leaders in Managed IT Services, Structured Cabling, and Business Communications

Comprehensive Benefits packages, depending upon position

  • Compensation
    • Profit Sharing
    • 401k Match
  • Healthcare Plan
    • Medical
    • Dental
    • Vision
    • Long term disability
    • Life
  • Cell phone
    • Device Allowance
    • Plan Allowance or Company provided plan
  • Auto
    • Fuel card
    • Auto allowance or company vehicle
  • Personal Time Off
  • Paid Holidays

Seattle area industry leaders in Managed IT Services, Structured Cabling, and Business Communications

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