Artificial intelligence (AI), machine learning, and big data analytics can revolutionize your small business’s capabilities and solve problems cost-effectively. Better yet, these tools and technologies are now widely available, even to smaller organizations with limited budgets.
The shift to cloud computing has revolutionized how small businesses operate. Everything from email to file storage to customer management can live in the cloud, freeing you from the constraints of local servers. But just because the infrastructure has gone virtual doesn’t mean hands-on IT support is no longer necessary.
At Fidelis, we believe in building the future not just through technology—but through people. That’s why our team jumped at the opportunity to take part in Mattson Middle School’s Career Day in the Kent School District on March 26, 2025.
Our very own Scott Wittstock, Paul Zimmerman, and Melissa Belmontez brought the world of IT to life for 6th, 7th, and 8th grade students… by turning it into a game.
Companies are always looking for new ways to boost productivity, and artificial intelligence (AI) has become a key tool in achieving this goal. AI-powered employee monitoring software, often referred to as bossware, is transforming how performance is evaluated.
Renton, WA, February 10, 2025 — Fidelis NW, a trusted IT partner for small and mid-sized organizations, announced today that CRN®, a brand of The Channel Company, has recognized Fidelis on its Managed Service Provider (MSP) 500 list in the Pioneer 250 category for 2025.
CRN’s annual MSP 500 list is a comprehensive guide to the leading managed service providers in North America.
A recent analysis of the most damaging software attacks revealed that many cybersecurity guides overlook critical protections, leaving systems exposed to threats. However, developers can adopt practical steps to enhance their defenses significantly.
Mac users love the convenience of Siri for performing quick tasks or finding information. However, enabling Siri on macOS often comes with a privacy tradeoff: sharing your contacts and more with Apple. While this may not seem significant to some, it raises valid concerns for users deeply invested in safeguarding their personal data.
The line between employee communication tools and customer service platforms is starting to blur — and that’s a good thing. For small and mid-sized businesses (SMBs), combining UCaaS with CCaaS can lead to stronger teamwork, faster response times, and happier customers.
Microsoft will officially cease support for Windows 10 in October 2025, marking the end of an era for one of the most widely used operating systems. But there’s no need to worry just yet, you still have plenty of time to prepare. To help you navigate this transition, we’ve put together a straightforward guide to explore your next steps.
Data breaches are becoming alarmingly prevalent, posing serious risks to businesses. For example, the 2021 cyberattack on Microsoft Exchange email servers affected more than 60,000 companies worldwide, granting cybercriminals unauthorized access to emails.
